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Message 1 of 6

DAT not updaing

Team,

 

Unable tyo download DAT in McAfee ePO. Its getting failed due to the below error. Pls advice.

 

 

20191113034820 I #25776 INETMGR Downloaded file scanner-0005-0711-x86_64.zip successfully in session 1, size=551983, SHA1 hash=D90348157663D1E84DECB99EE1D00EC434A81E65, SHA256 hash=51AB53166AA50A92FC3B6CFBA755775D5E91060DEA4C027370D9B8124924C6DF.
20191113034820 I #25776 SITEMGR Downloading file scanner-0005-0723-x86_32.zip from site McAfeeHttp::Current\AMCORDAT2000\DAT\0000
20191113034820 I #25776 INETMGR Downloading file scanner-0005-0723-x86_32.zip from session 1, LocalDir=C:\Windows\TEMP\naiF2A6.tmp\00000002, RemoteDir=Current\AMCORDAT2000\DAT\0000.
20191113034820 I #25776 NAINET Open URL: http://update.nai.com:80/Products/CommonUpdater/Current/AMCORDAT2000/DAT/0000/scanner-0005-0723-x86_...
20191113034820 I #25776 NAINET Trying to download using Microsoft WinInet library
20191113034820 I #25776 NAINET Conneting to Proxy Server www-proxy.xxxxxxx.se:8080 using INTERNET_OPEN_TYPE_PROXY
20191113034820 I #25776 NAINET No resume download needed, calling InternetOpenUrl
20191113034820 E #25776 NAINET HTTPConnection.cpp(3215): HTTP Server returned Error : 503
20191113034820 I #25776 NAINET Failed to download the URL /Products/CommonUpdater/Current/AMCORDAT2000/DAT/0000/scanner-0005-0723-x86_32.zip?hash=E2ECE9FC18BB9C1097FDC44125753AA1C164E1F0 using Wininet
20191113034820 I #25776 NAINET Trying to download using windows socket library
20191113034820 I #25776 NAINET Connecting to Real Server: update.nai.com on port: 80
20191113034820 I #25776 NAINET Connecting to Proxy Server: www-proxy.xxxxxxxxx.se on port: 8080
20191113034820 I #25776 NAINET Connected to Proxy Server: www-proxy.xxxxxxxx.se on port: 8080
20191113034820 I #25776 NAINET Sending HTTP GET Request Header. No Authentication used
20191113034820 I #25776 INETMGR Download file scanner-0005-0723-x86_32.zip failed in session 1, nainet ret=503.
20191113034820 E #25776 SITEMGR Mirror.cpp(1119): Download file scanner-0005-0723-x86_32.zip from site McAfeeHttp::Current\AMCORDAT2000\DAT\0000 failed, hr=-2147467259
20191113034820 I #25776 SITEMGR 43950789 bytes averted from download by using local validated files
20191113034820 I #25776 NAINET HTTP Session closed
20191113034820 I #25776 NAINET ------------------------------------------------------------
20191113034820 I #25776 INETMGR Session 1 ended, result=1.
20191113034820 I #25776 SITEMGR Mirror thread ended
20

5 Replies
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McAfee Employee
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Message 2 of 6

Re: DAT not updaing

Hello @Uthra ,

 

From the logs it seems to be blocked from network.

Try accessing "http://update.nai.com:80/Products/CommonUpdater/Current/AMCORDAT2000/DAT/0000/scanner-0005-0723-x86_..."

You have to make sure all the below sites are available in your network to download updates :

HTTP Sites

CommonUpdater download sites
Technical Articles ID:   KB76558
 
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Thanks and regards,
Yash T
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Level 9
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Message 3 of 6

Re: DAT not updaing

I tried but am IE cannot display webpage.

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McAfee Employee
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Message 4 of 6

Re: DAT not updaing

If you can't get to the url in the browser on the epo server, then that is outside of epo and you would need to check proxy settings or your network team to find out why it can't download the files.

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

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McAfee Employee
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Message 5 of 6

Re: DAT not updaing

Hi @Uthra,

Thank you for your post. How long have you been facing this issue? Can you try the AMCORE download to your repository an hour later and let us know if the issue still persists?

Was my reply helpful?
If you find this post useful, Please give it a Kudos! Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Adithyan T
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Re: DAT not updaing

Please open web browser and try to access http://update.nai.com/ 

If it is accessible then try to download any file from it and confirm you are able to download it. If download fails then please involve your network team and let them investigate where  download is getting blocked (You can use wireshark tool for the investigating it)

If download is successful then please confirm if you have update the Proxy details in ePO server 

Menu - Server Settings - Proxy - edit 

If still it failed to download the package then you need collect debug enabled log from ePO server and share here. 

https://kc.mcafee.com/corporate/index?page=content&id=KB56207

 

 

 

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