cancel
Showing results for 
Search instead for 
Did you mean: 
shridharsr
Level 9

DAT and Engine version reporting as blank in ePO

Hello Team,

We have observer on few client machines (Windows 7, 8, 8.1 and 10) running VSE 8.8 patch 7 has reporting issue.

- On client machine Agent 4.8.3 and 5.0.2 installed.

- DAT updates on client pcs everyday, but in VSE console and Agent about screen latest DAT information not updated.

- but in the Engine folder we can see today's AVV** files

- Latest version of VSE extension and report extensions are there in ePO

- issue is there on only 300 nodes.

Observation:

- in the agent status monitor we cannot see "Enforcing Policies for VIRUSCAN8800" entry

- we cannot see VIRUSCAN8800 entry under application plugins:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Network Associates\ePolicy Orchestrator\Application Plugins\VIRUSCAN8800

Troubleshooting:

Manually upgraded the patch 8 successfully but Viruscan8800 still missing from registry

Only uninstall and reinstall of VSE works.

Question:

Why Viruscan plugin is missing from registry

Is there any known issue for this.

Is there any way where we can fix the issue without uninstall/reinstall

Thanks in advance.

0 Kudos
1 Reply
tao
Level 13

Re: DAT and Engine version reporting as blank in ePO

In the past I've created a winrar sfx of VSE, then EEDK ( ) it, uploaded to the ePO - create a task with a command /s and deployed -  works really well.

Real simple  winrar sfx command - with REINSTALLMODE=amus /q command, which will install both program and registry files.

;The comment below contains SFX script commands

Path=%SystemRoot%\Temp\

SavePath

Setup="%SystemRoot%\Temp\VSE880P8\SetupVSE.exe" REINSTALLMODE=amus /q

Silent=1

Overwrite=1

0 Kudos