cancel
Showing results for 
Search instead for 
Did you mean: 

Customer is changing licence type

Hi !

One customer is changing licence type from Endpoint Protection Adv to Complese Endpoint Protection.

Which steps are necessary on the ePO to change the overall licence types and the ePO licence ?

5 Replies
kabi
Level 9
Report Inappropriate Content
Message 2 of 6

Re: Customer is changing licence type

Once they receive a new grant number, login to https://secure.mcafee.com/apps/downloads/my-products/login.aspx?region=us​, copy the EPO license key and update the License Key under Server Settings on the EPO server.

Re: Customer is changing licence type

There are 3 keys for ePO. Is that normal ?

moekhass McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 6

Re: Customer is changing licence type

​, yes you may see multiple ePO license keys when you log in using your grant. The license key determines what your entitlements are. You can look at the current ePO key and then adjust it as suggested by Kabi.

Re: Customer is changing licence type

But which one is the correct one ????

moekhass McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 6 of 6

Re: Customer is changing licence type

Ok. Please make a note of the current license key that is configured on ePO. It is under "Server Settings > License Key". Then login to McAfee downloads site and compare it with newer license keys. All you have to do then is simply copy/paste one of those keys and change it in ePO. Now, they should all pull down software that you are entitled to. It should not matter which key is used. So there is no correct/incorrect key as they all behave the same way.

Please remember to run the "Update Master Repository" server task after modifying license keys. Your might see the number change.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community