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irmacafee
Level 7

Credential Error

When I log in to McAfee e-PO  installed in my company Anti-Virus server, The attached error message appears.

Your immediate support is highly appreciated.

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7 Replies
exbrit
Level 21

Re: Credential Error

For better attention I've provisionally moved this from Home Products to Business > ePO.

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mischaboender
Level 11

Re: Credential Error

Is the connection to the database OK? Open https://eposerver:8443/core/config to confirm.

Also check the <your epo dir>\DB\Logs\server.log for any related log entries.

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irmacafee
Level 7

Re: Credential Error

Opening the connection to the data base:   https://eposerver:8443/core/config will show " Internet Explorer cannot display the webpage"

Please see attached server log file

Message was edited by: irmacafee on 11/17/12 5:52:02 AM CST

Message was edited by: irmacafee on 11/17/12 5:53:55 AM CST
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mischaboender
Level 11

Re: Credential Error

At 2012-11-07 15:44:43 an error is logged in the server.log that the conndction to the database could not be opened because of bad username/pass. But you should fix the problem that you cannot open the config page first to be able to test the connection from ePO.

Message was edited by: mischaboender on 11/17/12 8:31:53 PM CET
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hem
Level 15

Re: Credential Error

Please copy the complete initialization message in notepad and share with us.

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irmacafee
Level 7

Re: Credential Error

DataChannel - Dependency scheduler had initialization error 

LYNXSHLD1510 - Dependency EPOCore had initialization error 

AvertAlerts - Dependency scheduler had initialization error 

LYNXSHLDPARSER - Dependency core had initialization error 

GSD7REPORTS - Dependency core had initialization error 

VSEMAS850000 - Dependency VIRUSCAN8600 had initialization error 

issue - Dependency rs had initialization error 

VIRUSCANREPORTS - Dependency CommonEvents had initialization error 

rsd - Dependency Notifications had initialization error 

GSE7REPORTS - Dependency GROUPSHD7000 had initialization error 

Notifications - Dependency response had initialization error 

VSCANMAC8610 - Dependency ComputerMgmt had initialization error 

VIREXREPORTS - Dependency core had initialization error 

remote - Dependency core had initialization error 

SITEADV_1500 - Dependency EPOCore had initialization error 

epolicensing - Dependency console had initialization error 

epoMigration - Dependency AgentMgmt had initialization error 

Countermeasures - Dependency ComputerMgmt had initialization error 

EPOCore - Dependency ldap had initialization error 

SITEADVMETA - Dependency ComputerMgmt had initialization error 

Message was edited by: irmacafee on 11/17/12 5:52:50 AM CST
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hem
Level 15

Re: Credential Error

There should be few more lines in the plugin error. Pleases share Orion log (\program files\McAfee\ePO\Server\logs).

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