I have one customer that has on-premise web gateway with on-premise ePO 5.9.0_732(with CSR 220.127.116.11) and another customer that has only pure cloud solution and essentially ePO Cloud . Now when I check dashboards in the on-premise ePO e.g. Web Activity I don't see any statistics for the web applications, but when I look at the same dashboard in ePO Cloud I can see web application statistics(same is with queries).
I also checked the log files from the on-premise web gateway and the web application name is there.
Any idea why the on-premise ePO don't recognize any web application?