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Clients not communicating with ePO 4 server

I have recently upgraded to ePO 4.

All seemed to working fine until I notice that my clients are not communicating correctly with the server.

when i do an Manual update I see that the clients are getting the updates from ePO_{epo server} rather than connecting to ePO4_{ePO Server}

Clients are suprisingly getting correct dats and have upgraded to the latest AV Patches and Agent version. But ePO does not recognise this.

I have had a look through the SQL and my clients have seemed to stop communicating on the 21st of April (When I upgraded)

Any thoughts?
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RE: Clients not communicating with ePO 4 server

I have a fresh install of ePo 4 (not an upgrade), and when I manually update my clients they connect to ePO_{server}.

I'm not sure why you are seeing ePO4_{server} in some of your logs.

I'm running the McAfee Agent 4.0 (not sure what version of the Agent you are running)
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Message 3 of 19

RE: Clients not communicating with ePO 4 server

We had the same issue. We had to uninstall the agent first.
FrmInst.exe /forceuninstall
Than reinstall the agent.

You can see the McAfee Agent Activity Log:

RE: Clients not communicating with ePO 4 server

I will give this a go.

Got a few test PCs to see if this will give me some results.

Did you script the uninstall and reinstall of the new agent. Can you post what you did

RE: Clients not communicating with ePO 4 server

is it possible that your Epo Security Keys after the Upgrade have changed?
i mean the Agent-server secure communication keys under Configurtaion-> Server Settings -> Security Keys.

When there is one Key which is showing not the correct numbers of clients u messed up something there.

RE: Clients not communicating with ePO 4 server

This is what I got where you have suggested.

I have no idea if this is correct or not

Agent-server secure {Server Name} (jHmj3CGX80KM5eoW37PF4yogsp8=) - 0 agents
communication keys: Legacy (HMW9L9yM2AbJY8qrvmNCNJpYXAI=) - 3074 agents - Master

Local master repository key pair: {Server Name} (uOAAxMx7ra9932HmE9WxiW4VwbE=)

Other repository public keys: McAfee (H7LGlPbFtbARjG6MsNaop1QOFaU=)

RE: Clients not communicating with ePO 4 server

This should be ok.
On the System Detail Page from an system shows there "Last Update" a valid date or does it shows the Date before u upgraded to epo?

When it shows the correct Date, why again u think then its not correct reporting?

RE: Clients not communicating with ePO 4 server

System Name IS166300
System Location My Organization\Corporate Domain\Main Sites\Civic
User Name bushea
IP Address
Operating System Windows XP Professional 5.1 Service Pack 2
Is 64 Bit OS Unknown
Tags Workstation
System Tree Sorting Disabled
Managed State Managed
Agent Version
Last Update 5/21/09 10:45:31 AM
Installed Products McAfee Agent, Product Coverage Reports, VirusScan Enterprise, McAfee AntiSpyware Enterprise Module
Custom 1
Custom 2
Custom 3
Custom 4
AntiSpyware Product Version

VirusScan Enterprise Product Version
Language 0000
Hotfix/Patch Version 6
Service Pack
DAT Version 5614.0000
Engine Version 5301.4018
Engine (x64) Version
License Status

Product Coverage Reports Product Version

Agent Product Version
Language English
Hotfix/Patch Version

If you notice above, the last client connection is on the 21st.

If I connect to this client I get the following.

Scan engine version (32-bit): 5301.4018
dat Version: 5629.000
Dat Created on: 28 May 2009
Number if signitures ... : None
Names of Threats ... : None
Buffer overflow ... : 378
Installed Patches: 8

RE: Clients not communicating with ePO 4 server

So its not reporting the new Dat, new Agent, nor that its running Hotfix 8

RE: Clients not communicating with ePO 4 server

in System details click on Show Agent Log.
Are there any failures?

When not click in the top of the agent log on View debug logs: FrameSvc current
Search for failures there.
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