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b3rtj3
Level 8

Client will update but won't communicate back to the epo server

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Hi all,

I've some clients that are able to get there dat file updates from our epo server but the communication from the agent to the ePO server fails.

(Error: Agent failed to comunicate with ePO Server.) Server won't show up as compliant :-(

The firewall is not active on this server and other clients in the same VLAN have no problem.

Has any one an idea what this could be?

Software Used:

Windows 2003 R2 SP2 X86 (VM)

McAfee Agent 4.6.0.2935

McAfee Virusscan Enterprise 8.8.02004

McAfee ePolocy Orchestrator 4.6.0

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1 Solution

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b3rtj3
Level 8

Re: Client will update but won't communicate back to the epo server

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The sollution that most of the time works for me:

Stop/start the Frameworkservice or if that don't work reinstall the agent.

I get this problem more that once a week on a managed server of the 4200 we manage.

2 Replies
McAfee Employee

Re: Client will update but won't communicate back to the epo server

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Please check the Agent_<machine>.log on the client and the server.log on the ePO server after attempting a communication. (cmdagent.exe /s /p).

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b3rtj3
Level 8

Re: Client will update but won't communicate back to the epo server

Jump to solution

The sollution that most of the time works for me:

Stop/start the Frameworkservice or if that don't work reinstall the agent.

I get this problem more that once a week on a managed server of the 4200 we manage.