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TiagoToledo2
TiagoToledo2
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Message 1 of 11
‎08-31-2018 11:51 AM

Client task logs

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ePO_group_client_task.PNG

A Quick Scan task has been created and to start immediately. But I do not know the status? Where do I see if the task ran successfully? Where do I see the result of the task? How do I know if it worked? Where do I see the logs?

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bodysoda
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Message 11 of 11
‎09-03-2018 03:35 PM

Re: Client task logs

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1. Your Client task "On-Demand Scan - Quick Scan" is schedule to start every day at 12:00AM.

2. Your Client task "On-Demand Scan - Quick Scan" is depeneded on the Endpoint Security threat prevention -> On-Demand Scan, quick scan tab.

epoclientask.jpg

3. My suggestion is to check the Schedule scan option it may be to to scan only when the system is idle. Chances are your servers are busy during 12.00 AM and the its not idle the on-demand scan doesnt start.

 

Clienttask.jpg

 

Solution is to remove tick under schedule scan option to SCAN ANYTIME. This will adhere to the schedule 12:00AM start and quick scan should work.

See more details Best practices for on-demand scans in Endpoint Security and VirusScan Enterprise
https://kc.mcafee.com/corporate/index?page=content&id=KB74059

 

In case above information was useful or answered your question, please select "Accept as Solution" in my reply, or give a Kudo. Thanks!

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sunshinebg
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Message 2 of 11
‎09-01-2018 02:42 AM

Re: Client task logs

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Hello, if you want to see wich systems run and complete scan task just go to dashboard

Endpoint Security: Scan Duration

 

Captture.PNG

 

And inside of charts show all data: start, end and system names...etc.

Capturre.PNG

 Capturee.PNG

Hope this help you to see what do you want to see 🙂

 

 

 

McAfee Certified Product Specialist: (ePO), (ENS), (HiPs)
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TiagoToledo2
TiagoToledo2
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Message 3 of 11
‎09-01-2018 05:40 AM

Re: Client task logs

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Do you only have this place to view? Mine is empty in white!

ePO_scan_durantion_empty.PNG

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sunshinebg
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Message 4 of 11
‎09-01-2018 05:53 AM

Re: Client task logs

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Yes, but did you have any end point added to this ePo?

McAfee Certified Product Specialist: (ePO), (ENS), (HiPs)
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TiagoToledo2
TiagoToledo2
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Message 5 of 11
‎09-01-2018 06:08 AM

Re: Client task logs

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Yes, I have.

ePO_system_tree.PNG

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sunshinebg
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Message 6 of 11
‎09-01-2018 06:11 AM

Re: Client task logs

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In that situation will be wait to end the scan to show proper information on dashboard.

Only if you assign to managed systems on-demand scans.

 

 

p.s

can you show the product deployment task?:

 

McAfee Certified Product Specialist: (ePO), (ENS), (HiPs)
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TiagoToledo2
TiagoToledo2
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Message 7 of 11
‎09-01-2018 06:38 AM

Re: Client task logs

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That's exactly the problem, I do not know when the task was started, I do not know if it failed, I do not know the status, I do not know the result. How do I view task logs?

my skype: tiagobigode / Whtats App: 5511 98311-9506

ePO_system_tree_task_v2.PNGePO_system_tree_task.PNG

 

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sunshinebg
Reliable Contributor sunshinebg
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Message 8 of 11
‎09-01-2018 06:49 AM

Re: Client task logs

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The policy is only one piece of puzzle, if you know what i mean.

 

I suggest you to get some courses from McaFee to understand universe of security 🙂

McAfee Certified Product Specialist: (ePO), (ENS), (HiPs)
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davei
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Message 9 of 11
‎09-02-2018 04:04 AM

Re: Client task logs

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If you go to System Tree, click into the client machine you want to know about, then look on the 'Client Events' tab, does that tell you what you want to see?

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TiagoToledo2
TiagoToledo2
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Message 10 of 11
‎09-03-2018 12:48 PM

Re: Client task logs

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This part has an unknown error. And with that one of the products was not installed.ePO_brumarquezine_client_events_v2.PNGePO_brumarquezine_client_events.PNGePO_brumarquezine_products.PNG

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