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hoangdua
Level 7

Client can not update patch 4.

Hi.

Before

My epo 5.1.1 agent 5.0.0 use viruscan enterprise 8.8 patch 1.

Client udpate epo OK patch 1.

After

My epo 5.1.1 agent 5.0.0 use viruscan enterprise 8.8 patch 4.

Client can not update patch 4.


Please help me.

Client update Dat + emgine + viruscan 8.8 ok.


Thanks@

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12 Replies
tkinkead
Level 12

Re: Client can not update patch 4.

https://kc.mcafee.com/corporate/index?page=content&id=KB78495&actp=null&viewlocale=en_US&showDraft=f...

900042n/aIssue: Patch 4 does not install on 64-bit systems running VSE Patch 1.
Workaround: Apply Patch 2 first, or uninstall the product and reinstall the repost package that has Patch 4 already included.
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exbrit
Level 21

Re: Client can not update patch 4.

- a note to ask that you stop reporting abuse on  other posts you see in Archived threads - that is not the way to obtain help.  Report Abuse is only to be used when spam or abusive posts appear.....Moderator

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hoangdua
Level 7

Re: Client can not update patch 4.

Dear tkinkead.

Please tell me more.

how to do? how to fix it?

Thanks.

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tkinkead
Level 12

Re: Client can not update patch 4.

If the clients you're failing to update are 64-bit systems, you fall under the issue described in that KB. 

Do what the KB says.  Upgrade to Patch 2, then upgrade to Patch 4.  Or uninstall Patch 1 and re-install Patch 4 with the full installer.

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hoangdua
Level 7

Re: Client can not update patch 4.

re-install Patch 4 with the full installer.(a long time for me....about 400 client in my company.)

Can you tell me another way?

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tkinkead
Level 12

Re: Client can not update patch 4.

Upgrade to Patch 2, then upgrade to Patch 4.

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hoangdua
Level 7

Re: Client can not update patch 4.

1/ update epo patch 2.

2/ deploy client update patch 2 ok.

3/ udpate epo patch 4.

4/ deploy client update patch 4.

Now, some client (30 client) update patch 4.

when epo update patch 2, these client will update patch 2? or patch 4?

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hoangdua
Level 7

Re: Client can not update patch 4.

Do you have epo patch 2?

where can i download?

if you have, please sent it to me.

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Highlighted
tkinkead
Level 12

Re: Client can not update patch 4.

If you can't download through the downloads page, you can try the Software Manager in ePO.  If nothing else you may need to open a case with McAfee to get the installer.

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