My epo 5.1.1 agent 5.0.0 use viruscan enterprise 8.8 patch 1.
Client udpate epo OK patch 1.
My epo 5.1.1 agent 5.0.0 use viruscan enterprise 8.8 patch 4.
Client can not update patch 4.
Please help me.
Client update Dat + emgine + viruscan 8.8 ok.
|900042||n/a||Issue: Patch 4 does not install on 64-bit systems running VSE Patch 1.|
Workaround: Apply Patch 2 first, or uninstall the product and reinstall the repost package that has Patch 4 already included.
If the clients you're failing to update are 64-bit systems, you fall under the issue described in that KB.
Do what the KB says. Upgrade to Patch 2, then upgrade to Patch 4. Or uninstall Patch 1 and re-install Patch 4 with the full installer.
1/ update epo patch 2.
2/ deploy client update patch 2 ok.
3/ udpate epo patch 4.
4/ deploy client update patch 4.
Now, some client (30 client) update patch 4.
when epo update patch 2, these client will update patch 2? or patch 4?
If you can't download through the downloads page, you can try the Software Manager in ePO. If nothing else you may need to open a case with McAfee to get the installer.