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Cannot update or remove incompatible EImanagement extension

I am trying to install the Eimanagement 3.2 package and Extension but am unable as there is a legacy extension 2.6.0.111 installed that has been disabled as it is incompatible with the version EPO 5.10.0 (Build 2428) that I am running. I have tried to remove the extension in the normal manner and by using the force option but it errors out and fails. I also tried the recommendation on the Mcafee support community here: https://community.mcafee.com/t5/ePolicy-Orchestrator/Cannot-remove-extention/td-p/606604 But that just caused the EPO to fail to start and I had to recover the database from a backup. Any ideas how to remove the old extension and install the latest version? Thanks O.H
5 Replies
McAfee Employee cdinet
McAfee Employee
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Message 2 of 6

Re: Cannot update or remove incompatible EImanagement extension

You did all steps?  If you miss any of them, you will have mismatched extension, which would cause issues with epo not starting properly.  

If you go to the install directory for epo, server\extensions\installed\eimanagement\sql, there are 2 uninstall scripts.  Stop epo services first, then run the event_tables_uninstall.sql script in sql management studio, then run the hni_uinstall.sql.  Then run this script:

delete from orionextensions where name = 'eimanagement'

Remove the eimanagement folder from server\extensions\installed and then go to server\conf\catalina\localhost and look for any eimanagement xml file.  Remove it from there if it exists.

 Then restart epo services and let me know if that removed it for you.

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Re: Cannot update or remove incompatible EImanagement extension

Thanks for your reply. I have tried this on two separate occasions and both times caused the EPO to fail to start.

This resulted in me having to replace the deleted files and restore the database to get it working again.

 

Re: Cannot update or remove incompatible EImanagement extension

Sorry I meant to add, yes I did all the steps as described

McAfee Employee cdinet
McAfee Employee
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Message 5 of 6

Re: Cannot update or remove incompatible EImanagement extension

Please open a ticket then with McAfee and send me the case number in private message.  We can then do a quick remote to get it removed.

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McAfee Employee cdinet
McAfee Employee
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Message 6 of 6

Re: Cannot update or remove incompatible EImanagement extension

Issue is resolved.  Manually removed old extension and checked in new.

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