I need some help. I currently running ePO 4.0 Patch 4 and was installing Patch 5. My ultimate goal was to complete Patch 5 and then install Patch 6. In the middle of my Patch 5 installation everything froze. I gave the server ample time (20 to 30 minutes) to make some sort of progress but nothing happen. I cancelled the installation and then noticed that I couldn't bring up my console. So I rebooted the server.
After the reboot I still had no access to the console. I then tried to re-initiate the patch installation. When I enter my logon credentials I get a pop-up stating that ePO services aren't running and it ask if I want it to restart the services and continue. When I select "OK", it says that it's starting new McAfee services. After a while it fails and says, "The wizard was interrupted before McAfee ePolicy Orchestrator could be completely installed. The system has not been modified. To install this program at a later time, run the installation again." When I re-run the installation program I just get the same indication.
I know ePolicy is still running because I can "Collect and Send Props" from the agents on my workstations. I just can't get my console up so that I can administer anything.
Short of removing and re-installing ePO, does anyone have any other suggestions?
The Patch 5 install will take more time to complete as it does migrate events and its normal for it to run more than the 30 mins you mention. I believe your best bet is to reinstall, apply Patch 4, and restore the database backup (hopefully taken before this issue occurred on Patch 4).