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Level 7

Cannot install VSE extension in ePO 5.0

We installed ePO 5.0 last week (non upgrade from 4.5.0).  We've checked-in VSE 8.8.0 1128 into the Master Repository.  However, when attempting to install the extension to manage it, we receive the following message:  Extension Virusscan8800, version is not compatible with this versin of ePolicy Orchestrator.

Are we selecting the wrong extension file?  We're using the compressed "virusscan8800(322)" contained within the folder which was used to check-in VSE 8.8.0 1128 noted above.  Is there something else we should be doing?

ePO 5.0 is running on a hyper-v Windows Server 2008 R2 64-bit.  We're managing over 400 workstations with the 4.8 Agent.  The DAT's are being updated without any issues.

Any insight would be much appreciated.

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2 Replies
Level 14

Re: Cannot install VSE extension in ePO 5.0

Download the latest Report and Managemt Extension from download site. That will work. OR update withen the Software Manager.

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Level 7

Re: Cannot install VSE extension in ePO 5.0

I just had the same issue. Installed EPO 5.0 on a VM, checked in VirusScan 8.8 and was flumoxed by not seeing any of the policies. The correct extensions aren't exactly easy to identify either.

Under your available downloads, go to Virus Scan 8.8, and go to the Patches tab. Find and download the VIRUSSCAN8800(348).zip for the management extensions, and the VIRUSSCANREPORTS210(22).zip for the report extensions.

Hope this helps!

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