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Cannot install RSD Sensor

Hi everyone

Can someone help me troubleshoot my RSD installation?

Here is my setup:

EPO 5.3.1

Rogue System Sensor 5.0.3

Client agent: 5.0.2.333

OS Windows 2008 R2

I can't install Rogue Sensor Detector on my Windows 2008 R2 server. When I start the installation, it says

Exectuded Install Rogue Sensor

In the client's Mcafee Agent Status Monitor, it simply says: The task Install RSD has failed

Thanks for helping

Martin

9 Replies

Re: Cannot install RSD Sensor

something is telling me that the deployment doesn't use the latest version of Rogue System Sensor.

On the client task log, it shows 4.7

4/26/16 10:57:22 AM  Started: Sent Run Now task "Install RSD" to "SRV-BOUCH" 

4/26/16 10:57:29 AM  Run now task Install RSD received. 

4/26/16 10:57:31 AM  Run now task Install RSD started. 

4/26/16 10:57:32 AM  Run now task started. 

4/26/16 10:57:50 AM  Run now task Install RSD failed.

Details: Product "RSD_____4700" installation failed, reason "Unknown error".. 

Re: Cannot install RSD Sensor

Martin, good night

I had the same problem. Install the Rogue Detection System version 5.0.3 and re-create the task. It worked with me.

Regards,

Leonardo Souza

Re: Cannot install RSD Sensor

Hi Leonardo

First of all, thanks for your answer

I went in Software Manager, Rogue System Detection 5.0, and hit Remove All

I went in Master Repository and deleted Rogue System Sensor

Then I did Check In Package and imported the RSD package RSDSensorPackage_5.0.3.70.zip

Finally, went back in Software Manager, under Software Not Checked In, selected Rogue System Detection 5.0 and hit Check In All

Everything was fine. So I went in System Tree and recreate the client task for my computer. But still got the same error

Details: Product "RSD_____4700" installation failed, reason "Unknown error"..


Is there something I'm missing? Why is it looking for "RSD_____4700"? Don't 4700 stands for version 4.7?


Thanks for helping out.


Martin

Re: Cannot install RSD Sensor

Hi MArtin,

Are you Sure which the Rogue System Detection 5.0 is in the current branch?

Did you remove the Rogue System Detection 4.7 of the Master Ropository?

Regards,

Leonardo

Re: Cannot install RSD Sensor

RSD 4.7.2 is in the Previous branch, 5.0.3 is in the Current

4.7 is still in the Master Repository

In Software Manager, RSD 4.7 show some Packages.

RSD4.7.png

But 5.0 is not.

RSD5.png

Could it be an incorrect checked in package?

Re: Cannot install RSD Sensor

Martim

Yes for sure.  Go to Master Repository and delete RDS 4.7 Package.

And Try again.

Re: Cannot install RSD Sensor

Unfortunately, still got the "Unknown error"

Is there any log somewhere I could verify?

I've just took a look at Event Viewer's Application, and on one server I'm trying to deploy RSD on, there is a MsiInstaller error:

Product: McAfee Rogue System Detection Sensor -- McAfee Rogue System Detection Sensor requires McAfee Agent 4.5 or greater.

But I've double-checked, and I got 5.0.2.333...

On other servers, again Windows 2008 R2 servers, I get nothing in Event Viewer

Re: Cannot install RSD Sensor

as per http://s-download.mcafee.com/corporate/products/protected/RSD/Version_4.7.2/Documentation/Readme_RSD...

RSD 4.7.2 is for: 

ePO 4.6.4 to 5.1.1 (I have 5.3.1)

Agent 4.6 to 4.8.2 (I have 5.0.2.333)

so I assume RSD 4.7.1 don't support my setup

Thanks for all your help Leonardo, but I decided I've wasted too much time on this, and I've manually added all my clients in the System Tree.

Have a wonderful day,

Martin