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netsec
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Message 1 of 11

Cannot create custom reports inside ePO 4.5 patch 3

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Hello

Would like to know if anyone has got the same problem as myself??

I would like to create custom reports inside ePO but for some reason the ePO does not allow me to create the reports.

There is no error msg???

What I tried to do is click on a report and selected duplicate and then tried to edit it to make it a weekly report and not a monthly report, but for some reason I cannot click the run command.

Any advice would be appreciated.

Thanks

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netsec
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Message 11 of 11

Cannot create custom reports inside ePO 4.5 patch 3

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OOOO another thing when is mcafee ePO 4.5 patch 4 being release sould have been today but nothing??

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Cannot create custom reports inside ePO 4.5 patch 3

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just recreate the report with new criteria and thats all

netsec
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Message 3 of 11

Cannot create custom reports inside ePO 4.5 patch 3

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Hello Alexander

Thanks for replying.

What do you mean by recreating the report with new criteria??

netsec
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Message 4 of 11

Cannot create custom reports inside ePO 4.5 patch 3

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Hii Alexander

I have tried to create new reports it does not allow me to create or edit existing reports, and i am the global administrator for ePO

ulyses31
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Message 5 of 11

Cannot create custom reports inside ePO 4.5 patch 3

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Hi netsec, are you login in with the "admin" user? Aren't you able to create any kind of report or just for a specific product?

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netsec
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Message 6 of 11

Cannot create custom reports inside ePO 4.5 patch 3

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Hello Ulyses31

i'm logon as the admin account and to answer your question no cannot create any reports i can run some of the reports but not all, i also replaced the exensions for all the products pulled in the master repository.

I think maybe there is something rong with the sql database.

ulyses31
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Message 7 of 11

Cannot create custom reports inside ePO 4.5 patch 3

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I think you may be right and the database can be corrupted. Do you have any backups to restore?

netsec
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Message 8 of 11

Cannot create custom reports inside ePO 4.5 patch 3

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Hey

Thanks for the reply, and the sad answer is that I do not have a backup of SQL database.

Would I be able to install SQL manager and delete the existing database and just create new instance and point that to the ePO??

I've you agree please support documentation

Thanks

ulyses31
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Message 9 of 11

Cannot create custom reports inside ePO 4.5 patch 3

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Unfortunately I haven't found any KB explaining how to create a new databse but just the one about manually installing SQL Express on a different location:

https://kc.mcafee.com/corporate/index?page=content&id=KB52109

But I think you could create a new database (without deleting old one) with SQL Management Studio Express and then change epo's database through https://epo_server:8443/core/config

netsec
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Message 10 of 11

Cannot create custom reports inside ePO 4.5 patch 3

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Hey man

Thanks allot for all your input will try this solution, hope it works

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