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tonyssbear
Level 8

Cannot add ATD server to server list

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Dear all,

     Thanks for looking this question

     When I want to add a ATD server in Server list, the "ok" bottom is dim which I can't add it to server list

     May i know is there anyone have the same issue?

     Or What should I do for next step?

Best Regards

Tony

Regards

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1 Solution

Accepted Solutions
maurovezz
Level 9

Re: Cannot add ATD server to server list

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there is a fix:  fix EPO532HF1144868

best regrads,

mauro

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4 Replies
tkinkead
Level 12

Re: Cannot add ATD server to server list

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I've seen this, but can't recall the solution.  Try the following:

Log out of ePO and log in again. 
Use a different browser (I think this may be a Chrome-specific issue).
Install pending ATD updates.

Install pending ePO updates/hotfixes.

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tonyssbear
Level 8

Re: Cannot add ATD server to server list

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Dear all

     Thanks tkinkead reply,

     After I check in all update, same issue still exist (update EPO to latest hotfix, ATD 3.8)

     And I have try IE,  chrome, firefox for this

     BTW, I export the policy and change the config by XML file

     Server seem added to the server list

     ATD service seem normal

    

     On the other hand, I have connect two ATD to the EPO and both Tag as a workstation, Is that normal?

Best Regards

Tony

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tkinkead
Level 12

Re: Cannot add ATD server to server list

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The tagging bit just depends on how your tagging is set up.  It likely shouldn't case a problem.

Manually editing the XML config should work just fine.  Have you made sure your ATD extension is on the latest version?

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maurovezz
Level 9

Re: Cannot add ATD server to server list

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there is a fix:  fix EPO532HF1144868

best regrads,

mauro

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