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anee
Level 7

Can't update my epo 4.6 patch 1

Hello All,

I am trying to u pdate my epo server from 4.6 patch 1 to patch 6 but every time at the end wizard hangs at "Starting new services" and then it says "Wizard was interrupted before epo was successfully installed".When I see my services Application services state is "Stopping" while event parser and apache is stopped and I cant restart either of them until i reboot my machine and get same epo working that is patch 1 build 1192.After going through some kb i enabled my naming convention 8.3 tried simple sql user password but no luck.I see a kb with same error but that is for epo 5.0 and if i followed that i dont see http missing attribute in server.xml file as well.

there is no luck for me after doing alot work and following all kbs.

Can anyone here help me?

windows server 2008 R2

When i tried setup.exe DEBUGOUTPUT=2 it throws some error windows whicjh i have uploaded here.

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5 Replies
alexn
Level 14

Re: Can't update my epo 4.6 patch 1

I experienced same issues when i tried upgrade so left at the end. no luck at all.

Followed all kbs.

This is the failure pointe:

ErrorString=FAILURE: In ServiceStopService to stop service [MCAFEETOMCATSRV250] with return code [-1].  Failed in InstallScript file [C:\CodeBases\isdev\Script\ISRT\Src\Service.rul] line number [406] with error code [-1].

CustomAction: MerMod_StopCurrentServices

ActionName=MerMod_StopCurrentServices

on 5/19/13 12:26:54 PM CDT
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ajha1
Level 9

Re: Can't update my epo 4.6 patch 1

Hi anee,

Please follow the following KB Articles, Religiously and then try to upgrade and update the Post -

- Go through KB71825 - ePO 4.x installation / patch upgrade checklist for known issues
[https://kc.mcafee.com/corporate/index?page=content&id=KB71825]

- Also go through EPO 4.6 Installation Guide.
[https://kc.mcafee.com/corporate/index?page=content&id=PD22974]

- Make sure that all Agent Handlers are diabled(if any) and all the Server Task at EPO are Disabled., No Client Task is scheduled to Run at the Time of EPO Upgrade.

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anee
Level 7

Re: Can't update my epo 4.6 patch 1

I followed the KB 71825 as well.I have only default agent handler which is my ePO itself.

cliconfig   TCp/ip was under disabled protocoles so I just tselct it and moved under enabled window.

Other SQL settings are according to this kb.

I am following everything mentioned in patch checklist.

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alexn
Level 14

Re: Can't update my epo 4.6 patch 1

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anee
Level 7

Re: Can't update my epo 4.6 patch 1

Hi all,

Is there any workaround for this issue?

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