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Can't open EPO 5 - The website cannot display the page

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Hi there,

Trying to open EPO with FQDN and localhost, no luck:

https://213svr-epo:8443

https://localhost:8443

Restarted the services, no luck.

Changed the user in SQL configuration manager, no luck. I assume the problem is with system_213SVR-EPO?

Orion Log:

2013-05-07 15:50:38,355 ERROR [http-bio-8444-exec-14] server.OrionLoginModule  - Failed to login due to error loading user: system_213SVR-EPO by name or by URI

org.springframework.beans.factory.BeanCreationException: Bean factory is shut down

          at com.mcafee.orion.core.spring.MultiParentBeanFactory.checkEnabled(MultiParentBeanFactory.java:517)

          at com.mcafee.orion.core.spring.MultiParentBeanFactory.getBean(MultiParentBeanFactory.java:208)

          at com.mcafee.orion.core.OrionCore.getUserLoader(OrionCore.java:131)

          at com.mcafee.orion.core.server.OrionLoginModule.getUserLoader(OrionLoginModule.java:835)

          at com.mcafee.orion.core.server.OrionLoginModule.authenticate(OrionLoginModule.java:274)

          at com.mcafee.orion.core.server.OrionLoginModule.login(OrionLoginModule.java:128)

          at sun.reflect.GeneratedMethodAccessor87.invoke(Unknown Source)

          at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

          at java.lang.reflect.Method.invoke(Method.java:601)

          at javax.security.auth.login.LoginContext.invoke(LoginContext.java:784)

          at javax.security.auth.login.LoginContext.access$000(LoginContext.java:203)

          at javax.security.auth.login.LoginContext$4.run(LoginContext.java:698)

          at javax.security.auth.login.LoginContext$4.run(LoginContext.java:696)

          at java.security.AccessController.doPrivileged(Native Method)

          at javax.security.auth.login.LoginContext.invokePriv(LoginContext.java:695)

          at javax.security.auth.login.LoginContext.login(LoginContext.java:594)

          at org.apache.catalina.realm.JAASRealm.authenticate(JAASRealm.java:409)

          at org.apache.catalina.realm.JAASRealm.authenticate(JAASRealm.java:332)

          at org.apache.catalina.authenticator.BasicAuthenticator.authenticate(BasicAuthenticator.java:158)

          at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:544)

          at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

          at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)

          at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:936)

          at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:84)

          at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.java:41)

          at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:309)

          at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:204)

          at com.mcafee.orion.core.server.ClientCertValve.invoke(ClientCertValve.java:64)

          at com.mcafee.orion.core.server.ExternalAuthenticationStrategyExtPointValve.invoke(ExternalAuthenticationStrategyExtPointValve.java:69)

          at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingValve.java:34)

          at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)

          at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)

          at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1004)

          at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)

          at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)

          at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

          at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

          at java.lang.Thread.run(Thread.java:722)

Server Log:

20130507154837          I          #01740          MFEFIPS           Module Initialized.

20130507154837          I          #01740          EPODAL            Using SQL Authentication for [213SVR-SQL08R2\MCAFEE_EPO,1433].[ePO_213SVR-EPO]

20130507154837          I          #01740          EPODAL            Succesfully initialized database access for [213SVR-SQL08R2\MCAFEE_EPO,1433].[ePO_213SVR-EPO]

20130507154837          I          #01740          NAIMSERV          Database initialization: Succeeded.

20130507154837          I          #01740          NAIMSERV          Policy Manager initialization: Starting.

20130507154837          I          #01740          EPODAL            Succesfully initialized database access for [213SVR-SQL08R2\MCAFEE_EPO,1433].[ePO_213SVR-EPO]

20130507154837          I          #01740          NAIMSERV          Policy Manager initialization: Succeeded.

20130507154837          I          #01740          NAIMSERV          Server state at startup: Enabled

20130507154837          I          #01740          NAIMSERV          ePolicy Orchestrator configured to run in single-tenant mode.

20130507154837          I          #01740          MFEFIPS           Loading: "C:\PROGRA~2\McAfee\EPOLIC~1", Role = Officer, Mode = Normal

20130507154837          I          #01740          MFEFIPS           Module Initialized.

20130507154837          I          #01740          NAIMSERV          Checking to see if the ePO server is available.  We will try 12 times.

20130507154837          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507154847          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507154857          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507154907          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507154917          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507154927          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507154937          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507154948          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507154958          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507155008          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507155018          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507155028          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507155038          W          #01740          NAIMSERV          The Agent Handler failed to connect to the ePO server.

20130507155038          I          #01740          NAIMSERV          Failed to connect to the ePO server.  The Agent Handler does not require the ePO server to be running, but it will exchange information if it is running.

20130507155038          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507155038          E          #01740          NAIMSERV          Failed to connect to the ePO server.  Skipping certificate validation.

20130507155038          E          #01740          MCUPLOAD          Failed to query auth schemes (error=4317)

20130507155038          E          #01740          NAIMSERV          Failed to connect to the ePO server.  Skipping agent handler certificate validation.

20130507155038          I          #01740          NAIMSERV          Unloading server private keys

20130507155038          I          #01740          NAIMSERV          ePolicy Orchestrator server started.

20130507155038          I          #01740          MOD_EPOREPO          Database initialization: Starting.

20130507155038          I          #01740          MOD_EPOREPO          Database initialization: Succeeded.

20130507155038          I          #04384          MOD_EPOREPO          Received request, uri=/Software/SiteStat.xml, remoteIP=172.21.30.58

20130507155038          I          #04384          MOD_EPOREPO          Generating sitestat.xml, catalog version: 20130506070258

20130507155038          I          #03484          NAIMSERV          Loading server private keys

20130507155038          I          #03484          NAIMSERV          Received [PropsVersion] from GTBUREAUTRACKIN:{1C48CD40-A42F-4603-B70B-6B2E3F1A71E1}

20130507155038          I          #03484          NAIMSERV          Processing agent props for GTBUREAUTRACKIN(1C48CD40-A42F-4603-B70B-6B2E3F1A71E1)

20130507155040          E          #03484          NAIMSERV          task.cpp(447): Not sending task assignment 31, does not match assignment criteria

20130507155040          E          #03484          NAIMSERV          task.cpp(452): Not sending task assignment 44, slot already filled

20130507155040          E          #03484          NAIMSERV          task.cpp(452): Not sending task assignment 43, slot already filled

20130507155040          I          #02804          MOD_EPOREPO          Received request, uri=/Software/Current/EPOAGENT3000/Install/0409/FrameworkInstall.zip, remoteIP=172.21.30.58

20130507155040          I          #02804          MFEFIPS           Loading: "C:\PROGRA~2\McAfee\EPOLIC~1", Role = Officer, Mode = Normal

20130507155040          I          #02804          MFEFIPS           Module Initialized.

20130507155040          E          #03484          NAIMSERV          task.cpp(452): Not sending task assignment 42, slot already filled

20130507155040          E          #03484          NAIMSERV          task.cpp(452): Not sending task assignment 41, slot already filled

20130507155040          I          #03484          NAIMSERV          Found 6 task assignments that match node

20130507155040          I          #03484          NAIMSERV          Sending props response for agent GTBUREAUTRACKIN, agent has up-to-date policy

20130507155041          I          #05832          NAIMSERV          Received [PropsVersion] from 2042PC-DAVIDNKU:{0BD33721-C60C-44FD-B274-1F8F11F6FDA5}

20130507155041          I          #05832          NAIMSERV          Processing agent props for 2042PC-DAVIDNKU(0BD33721-C60C-44FD-B274-1F8F11F6FDA5)

20130507155041          I          #02676          NAIMSERV          Received [Event] from GTBUREAUTRACKIN:{1C48CD40-A42F-4603-B70B-6B2E3F1A71E1}

20130507155041          I          #05832          NAIMSERV          Agent meta-data out of date, 324304 > 299207; resending.

20130507155041          E          #05832          NAIMSERV          task.cpp(447): Not sending task assignment 31, does not match assignment criteria

20130507155041          E          #05832          NAIMSERV          task.cpp(452): Not sending task assignment 44, slot already filled

20130507155041          E          #05832          NAIMSERV          task.cpp(452): Not sending task assignment 43, slot already filled

20130507155041          E          #05832          NAIMSERV          task.cpp(452): Not sending task assignment 42, slot already filled

20130507155041          E          #05832          NAIMSERV          task.cpp(452): Not sending task assignment 41, slot already filled

20130507155041          I          #05832          NAIMSERV          Found 6 task assignments that match node

20130507155041          I          #05832          NAIMSERV          Sending props response for agent 2042PC-DAVIDNKU, policy files attached (Policy\Server.xml)

20130507155041          I          #05832          NAIMSERV          Signing agent response package with key 3UcBrW0usjd/xRYEPhyxHech2iC91YcWA1Kb45fpUno=

20130507155041          I          #02564          NAIMSERV          Received [Event] from 2042PC-DAVIDNKU:{0BD33721-C60C-44FD-B274-1F8F11F6FDA5}

Message was edited by: sgriesel on 5/7/13 12:10:08 PM CDT

Message was edited by: sgriesel on 5/7/13 12:10:43 PM CDT

Message was edited by: sgriesel on 5/7/13 12:11:05 PM CDT
1 Solution

Accepted Solutions

Re: Can't open EPO 5 - The website cannot display the page

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Managed to sort this out. Was because of paritialy installed extension.

5 Replies
McAfee Employee hem
McAfee Employee
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Message 2 of 6

Re: Can't open EPO 5 - The website cannot display the page

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Please restart the ePO services, try to open the console and share the complete Orion log.

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?

Re: Can't open EPO 5 - The website cannot display the page

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Thank you for the reply Hem. Please find Orion logs attached.

Message was edited by: minion on 5/8/13 2:39:24 AM CDT

Re: Can't open EPO 5 - The website cannot display the page

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Managed to sort this out. Was because of paritialy installed extension.

McAfee Employee hem
McAfee Employee
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Message 5 of 6

Re: Can't open EPO 5 - The website cannot display the page

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Thank you for the update.

Caused by: java.lang.IllegalStateException: The following extensions are in a partially installed state: [VIRUSCANREPORTS120(228):, backup:]

at com.mcafee.orion.core.ext.tasks.TaskGlobals.checkForPartiallyInstalledExtensions(TaskGlobals.java:187)

Was my reply helpful?

If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?please select Accept as Solution in my reply and together we can help other members?

Re: Can't open EPO 5 - The website cannot display the page

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Thats the one!! Thanks Hem.

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