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atlas
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Message 1 of 6

Can't log into EPO4.0 and auto power off of my server

Hi

I have a problem with my Mac Afee server.

I found my server OFF, I'm looking if there are hardware problems, but the last crash prevent from connecting on the EPO interface.

Each time I try to log on the Mac Afee interface, i cannot select my country and under the windows to log in,  there are a lot of error messages.

GROUPSHD6000 - Dependency EPOCore had initialization error 

scp - Dependency EPOCore had initialization error 

AvertAlerts - Dependency scheduler had initialization error 

LYNXSHLDPARSER - Dependency core had initialization error 

GSD7REPORTS - Dependency core had initialization error 

SPAMKILR2100 - Dependency EPOCore had initialization error 

VIRUSCANREPORTS - Dependency EPOCore had initialization error 

Notifications - Dependency PolicyMgmt had initialization error 

VIREXREPORTS - Dependency core had initialization error 

remote - Dependency core had initialization error 

SITEADV_1500 - Dependency EPOCore had initialization error 

EPOCore - Dependency scheduler had initialization error 

help - Dependency core had initialization error 

SMDWIN__7000 - Dependency ComputerMgmt had initialization error 

VIREXUB_8500 - Dependency ComputerMgmt had initialization error 

LYNXSHLD1300 - Dependency EPOCore had initialization error 

EPOAGENT3000MACX - Dependency EPOCore had initialization error 

NSHLDNW_4600 - Dependency EPOCore had initialization error 

EPOAGENTMETA - Dependency ComputerMgmt had initialization error 

scheduler - Dependency console had initialization error 

LYNXSHLD1400 - Dependency EPOCore had initialization error 

EPOAGENT3000LYNX - Dependency EPOCore had initialization error 

VIREX___7700 - Dependency ComputerMgmt had initialization error 

EPOAGENT2000NVNW - Dependency EPOCore had initialization error 

ComputerMgmt - Dependency scheduler had initialization error 

LYNXSHLD1500 - Dependency EPOCore had initialization error 

PolicyMgmt - Dependency scheduler had initialization error 

console - Dependency core had initialization error 

VIRUSCAN8600 - Dependency EPOCore had initialization error 

VIRUSCAN8000 - Dependency EPOCore had initialization error 

SKE2REPORTS - Dependency core had initialization error 

RepositoryMgmt - Dependency scheduler had initialization error 

rs - Dependency console had initialization error 

core - Error creating bean with name 'core.db' defined in URL [jndi:/localhost/core/WEB-INF/beans.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.mcafee.orion.core.db.base.Database]: Constructor threw exception; nested exception is java.sql.SQLException: Login failed for user ''. The user is not associated with a trusted SQL Server connection. 

GSE6REPORTS - Dependency core had initialization error 

CommonEvents - Dependency ComputerMgmt had initialization error 

I try to restore an other hard drive, with back up of the server and i get the same problem

Sans titre.png

I have already done the process to check the port number and to restart the 3 services linked to Mac afee without any change. (process described here :McAfee KnowledgeBase - Unable to log on to the ePO 4.x console (issue: db.properties contains a mism... )

Could you please help me, i have no more idea about what to do, and i have to get back the antivirus online for my office????

thanks

5 Replies

Re: Can't log into EPO4.0 and auto power off of my server

hello Atlas,

please check the connectivity to DB by entering https://ip address of ePO:8443/core/config check the connectivity

Also please post the orion logs of the ePO server

Thanks

atlas
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Re: Re: Can't log into EPO4.0 and auto power off of my server

hello

here is the orion log files:(tell me if you can read it)

orion.log - Google Drive

I'm not quite sur of what you want for " check the connectivity to DB by entering https://ip address of ePO:8443/core/config check the connectivity "

I have started EPO and into the adress bar of internet explorer there is nos IP adress IP it's only written https://localhost:8443/core/config, it displays the log in page with all errors messages

Where can i get the IP adress of the EPO? through the Sql server configuration manager?

Re: Can't log into EPO4.0 and auto power off of my server

Hi,

stp1>>>

check sql server services running or not ? if sql server is running check data bases size

    a) sql 2005 express maximum database size limit 4 GB for more information https://technet.microsoft.com/en-us/library/ms345154%28v=sql.90%29.aspx?f=255&MSPPError=-2147217396

b) sql 2008R2 data base size limit 10 GB for mor information https://blogs.msdn.microsoft.com/sqlexpress/2010/04/21/sql-server-2008-r2-express-database-size-limi...

step2 >>>

If database size cross your limit delete old events

SET rowcount 10000

DELETE FROM epoEvents

WHERE detectedutc < '2016-06-17'

WHILE @@rowcount > 0

BEGIN

DELETE FROM epoEvents

WHERE detectedutc < '2016-06-17'

END

SET rowcount 0

GO

NOTE: Ensure that you change '2016-06-17' to reflect the date that you want everything earlier than that date to be deleted. This deletes the events without filling up the log file if hard drive space is low.

Step 3 >>>

shrink your database and files

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atlas
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Re: Re: Can't log into EPO4.0 and auto power off of my server

hi sriniraula

the problem is i'm not familiar with sql, i saw it's an sql 2005 server, i went into the manager console but i really don't know how ot check the DB size. Could you give more details please?

Re: Can't log into EPO4.0 and auto power off of my server

Hi atlas,

go to installed locations like "C:\Program Files\Microsoft SQL Server\MSSQL10_50.SQL8\MSSQL\DATA"

see on screenshots:

01.JPG

and check ePo_<yourservername> data base size if more then 4 GB install sql server management studio express and open sql server like below screenshot:

02.JPG

click on new query and paste that query.

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