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Can't exclude folder from Virus Scan

I am trying to exclude several folders from being scanned by VSE for one workstation.  I duplicated my default policy but when I try to add the folders to the excluded list, the OK button doesn't.  What am I doing wrong?

8 Replies
McAfee Employee vivs
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Message 2 of 9

Re: Can't exclude folder from Virus Scan

https://kc.mcafee.com/corporate/index?page=content&id=KB50998&pmv=print

Please refer the above KB article.

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Re: Can't exclude folder from Virus Scan

I was trying to add exclusions on ePO instead of the local machine so they wouldn't be over-written.  It is on ePO that I am having the issue..  

McAfee Employee vivs
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Message 4 of 9

Re: Can't exclude folder from Virus Scan

The KB steps can be performed from ePO as well from Policy Catalog. Select the point product from drop down and start adding the exclusions.
If you don't want to assign any new exclusions to the client machine in that case duplicate the existing policy and make the changes.

NOTE: 
  • The file and folder exclusions detailed in this article are not applicable to Potentially Unwanted Programs (PUPs). PUP exclusions can only be set for specific detection names.
  • If your computer is managed by ePolicy Orchestrator (ePO), the instructions below must be applied through ePO. Applying the instructions locally on an ePO-managed computer will result in your changes being overwritten.

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McAfee Employee hem
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Message 5 of 9

Re: Can't exclude folder from Virus Scan

Make sure that folder path ends with \. 

Like  if you are excluding 'Test' folder from C drive then it will C:\test\ than C:\test

 

 

 

 

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McAfee Employee AdithyanT
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Message 6 of 9

Re: Can't exclude folder from Virus Scan

Hi @jason3k 

I think I see what is going on. Just to clarify, the "OK" Button is not getting enabled when you add the exclusions, right? Have you confirmed that the format of exclusions are correct? if it is, I would recommend trying the same step on a different browser. Else, please share with me  the screenshot of the exclusions you are trying to add where the OK button is grayed out and I think that might help us understand the issue a little better here.

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Thanks and regards,
Adithyan T
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McAfee Employee cdinet
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Message 7 of 9

Re: Can't exclude folder from Virus Scan

A screenshot would be very helpful

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McAfee Employee cdinet
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Message 8 of 9

Re: Can't exclude folder from Virus Scan

"the OK button doesn't" doesn't what?

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Re: Can't exclude folder from Virus Scan

Problem could be with ePO version. EPO 5.3.2 had problem with save button EPO532HF1144868 resolved this issue. But i guess you have ePO 5.10 am i correct?

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