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Travler
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Message 1 of 7

Can't edit policies

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I've just upgraded ePO from 3.6.1 to 4.0.  The database did not move from it's SQL 2000 server.  While I'm still exploring the new  web-based ePO GUI, it does appears that things are working.  I can see all my systems and have successfully moved a few from one group to another.  However, I cannot seem to Edit any of my existing Policies.  When I go to Systems / Policy Catalog and choose "VirusScan Enterprise 8.7.0" and "VSC700-DefaultScan_Policies" from the two drop down lists, I see all my policies but "Edit" is grayed out.  The other four choices (rename, duplicate, delete, export) are all there and accessable.

Any thoughts?

Also, is "VSC700-DefaultScan_Policies" normal?  If I recall, in 3.6.1 it was "On-Access Default Processes Policies", which is what still appears as a category under my unused "VirusScan Enterprise 8.5.0" in this new ePO 4.0 version.

Thanks!

Edit:  My IE7 window tells me that it is ePO version 4.0.0 (Build: 1363).  I upgraded to 4.0 using the base install files, closely followed by the setup of Patch 7.

Message was edited by: Travler on 3/30/11 2:57:07 PM GMT-06:00

Message was edited by: Travler on 3/31/11 7:48:22 AM GMT-06:00
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McAfee Employee
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Message 4 of 7

Re: Can't edit policies

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That would make more sense as the 8.0 extension should be installed by default, but the 8.7 one isn't

You should find it in the 8.7 install set: I strongly recommend downloading the latest package and getting both the VSE 8.7 and the reporting extension from there.

HTH -

Joe

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McAfee Employee
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Message 2 of 7

Re: Can't edit policies

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At a guess, it sounds like the extension for VSE 8.0 is missing... before anything else I would check in the latest version.

(I probably don't need to tell you that VSE 8.0 has been end-of-life for a year - you should really upgrade this as soon as possible.)

HTH -

Joe

Travler
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Message 3 of 7

Re: Can't edit policies

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Good grief!  All the proof-reading and I still missed my typo.  It isn't 8.0, it is 8.7.0.  I'll edit my original post to reflect this. 

You may be on to something, though.  When I go to Configuration / Extensions I see the extensions for VirusScan Enterprise 8.0 and VirusScan Enterprise 8.5, but none for VirusScan Enterprise 8.7.  I'll see if I can find a download for it.

McAfee Employee
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Message 4 of 7

Re: Can't edit policies

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That would make more sense as the 8.0 extension should be installed by default, but the 8.7 one isn't

You should find it in the 8.7 install set: I strongly recommend downloading the latest package and getting both the VSE 8.7 and the reporting extension from there.

HTH -

Joe

Travler
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Message 5 of 7

Re: Can't edit policies

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Thanks Joe.  You nailed it.  I found the extension in the VIRUSCAN8700.ZIP file.  Going to Configuration / Extensions, clicking on Install Extension and pointing to this file did the trick.  The Systems / Policy Catalog / Category drop down box now displays the correct information (similar to the 8.0 and 8.5 categories), plus "Edit" is now available and I am able to click on it and enter the settings area.

Thanks again!

Re: Can't edit policies

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You'll also want to install the VIRUSCANREPORTS.ZIP extension.

Message was edited by: jguenrdc on 3/31/11 2:02:09 PM CDT
Travler
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Message 7 of 7

Re: Can't edit policies

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Thanks for the tip!  I'm afraid I missed that reference in the earlier post.  But, I just installed that extension and it did update it by a few versions.

Thanks again!

Message was edited by: Travler on 3/31/11 1:14:49 PM GMT-06:00