cancel
Showing results for 
Search instead for 
Did you mean: 

Can't add user to a machine

I am trying to setup endpoint encryption on a machine. Doing what I normally do, I go to Menu>encryption users, find the computer, go to actions>add user. Click the plus button, search for her name and add her. Click ok, then ok again. No errors pop up but if I try to view the users on the machine she isn't added. I then tried to add a different user and they showed up. I then tried to add her to a different machine, but again she didn't add. I am getting no errors, so I am at a loss as to what the problem is.

Any ideas on this?

3 Replies
hem
Level 15
Report Inappropriate Content
Message 2 of 4

Re: Can't add user to a machine

May I know the version of ePO, EEPC are you using? Is EE/LDAP sync task running fine? Are you facing the same issue when you try to add Groups/OUs

Re: Can't add user to a machine

ePO is 4.5 and EEPC is 6.0.2

EE/LDAP is running fine.

I haven't tried to add Groups or OU's .we haven't ever done that. It seems to be isolated to this one user.

Message was edited by: kmaguire on 1/27/12 2:37:08 PM CST

Re: Can't add user to a machine

I selected two users and it let me add her and the other user. I then deleted the other user and she is still there.

The laptop is encrypting now. This is just plain bizarre.

Also of note, I had two co-workers try to add her as well and they both had the same thing happen.

Message was edited by: kmaguire on 1/27/12 3:06:30 PM CST