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salsarsam
Level 7

Can I get data from extension drive encrypted 0.1%

I tried to encrypt PC with 2 HDDs.

The problem is the encryption start with second drive(D), after encryption percentage became 0.1%, I restarted PC, McAfee login screen didn't show up and windows works normal, but I can't reach Second HDD (d), cuz it is encrypted (0.1%)

My questions are

1-can I run any recovery disk to get my data in Drive (D)?

2- is there any way to decrypt drive D?

Thanks

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4 Replies
McAfee Employee

Re: Can I get data from extension drive encrypted 0.1%

Hello,

          Here is an approach that might help.

  1. Go to your ePO console and browse to Menu\System Tree.
  2. Select the Systems Tab.
  3. Locate the machine in question and place a checkmark next to it.
  4. Proceed to the Actions dropdown at the lower left and click Actions\Endpoint Encryption or Drive Encryption followed by Export recovery information.

j2014-08-24_9-46-08.jpg

5. The next screen just click on OK

2014-08-24_9-48-53.jpg

6. Hopefully you will get a file that you can save for drive recovery. Right-click the file that displays your system and save it to your desktop.

2014-08-24_9-49-38.jpg

7. Use this file in combination with your recovery tools. In the recovery tools you can select just the D Drive and try to decrypt it.

Call support if you have any reservations on performing a drive recovery.

Jay

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salsarsam
Level 7

Re: Can I get data from extension drive encrypted 0.1%

Thanks Jay for your help.

Do you think I can get some of my unencrypted data if run any recovery data software?

Specially it just 0.1% encrypted

Thanks

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McAfee Employee

Re: Can I get data from extension drive encrypted 0.1%

Unless the drive has some physical or mechanical defect I think there is a good chance.

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salsarsam
Level 7

Re: Can I get data from extension drive encrypted 0.1%

Thanks.

I'll try tomorrow and let you know.

Thanks again

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