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PhilR
Level 12
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Message 21 of 26

Re: Backup Exec 2012 Remote Agent for Windows Servers won't start when Mcafee Agent 4.8 installed.

"Non-McAfee services do not start correctly after a system restart on computers running McAfee Agent 4.8.0.641"

http://kc.mcafee.com/corporate/index?page=content&id=KB78572

el-em
Level 7
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Message 22 of 26

Re: Backup Exec 2012 Remote Agent for Windows Servers won't start when Mcafee Agent 4.8 installed.

Now VERY annoyed that I have been given the run around by "Gold" Tech Support - they're still bugging me for MERs even though this document is already 5 days old (and I would imagine older in terms of being recognised).

Switching to ESET - still a fully British Company - new install for 3 years working out 20% cheaper than McAfee, free migration support and fully scripted rip-and-replace managed by them included.

McAfee Employee JoeBidgood
McAfee Employee
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Message 23 of 26

Re: Backup Exec 2012 Remote Agent for Windows Servers won't start when Mcafee Agent 4.8 installed.

PhilR wrote:

"Non-McAfee services do not start correctly after a system restart on computers running McAfee Agent 4.8.0.641"

http://kc.mcafee.com/corporate/index?page=content&id=KB78572

What the?  Thanks for posting this - I could have sworn that I updated the thread with the link to that article.

Regards -

Joe

Message was edited by: JoeBidgood on 26/06/13 15:56:55 GMT
speter
Level 8
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Message 24 of 26

Re: Backup Exec 2012 Remote Agent for Windows Servers won't start when Mcafee Agent 4.8 installed.

Hi all,

this issue should be resolved with McAfee Agent 4.8 Patch 1, which will be published today.

Thank you.

McAfee Employee JoeBidgood
McAfee Employee
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Message 25 of 26

Re: Backup Exec 2012 Remote Agent for Windows Servers won't start when Mcafee Agent 4.8 installed.

Just to follow up on this, P1 has now released: one customer who had the issue has deployed it and it has successfully resolved the problem. I'll update the KB accordingly.

Thanks -

Joe

Re: Backup Exec 2012 Remote Agent for Windows Servers won't start when Mcafee Agent 4.8 installed.

Glad I came across this, just a shame I didn't read it when originally posted. This issue has given us a major headache with our backups in the last few weeks. Good work in spotting it, can't believe the fix took so long.

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