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bcs1211
Level 9
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Message 1 of 24

Automatic Responses Not Sending E-Mail

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I have created automatic responses for certain issues and I am not receiving any e-mails regarding them.  I have a new ePO 4.5 Server.  My old 3.61 server alerts/automatic responses worked fine.  Please advise anyone.

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Re: Automatic Responses Not Sending E-Mail

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Joe,

I figured out what the problems were and have corrected them.  I am now getting my alerts.  I believe the outdated agent handler was the biggest issue.  Thank you so much for all your help.  Have a wonderful day.

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McAfee Employee JoeBidgood
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Message 2 of 24

Re: Automatic Responses Not Sending E-Mail

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How are your responses configured? The aggregation settings in particular can catch people out...

Can you successfully send a test mail from the email server configuration page?

HTH -

Joe

bcs1211
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Message 3 of 24

Re: Automatic Responses Not Sending E-Mail

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Hi Joe, yes I can receive an e-mail from the e-mail server configuration page and my aggregations are throttled for every event.

McAfee Employee JoeBidgood
McAfee Employee
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Message 4 of 24

Re: Automatic Responses Not Sending E-Mail

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OK, good... can you post an example of a response you've got configured and what it's supposed to do?

Joe

bcs1211
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Message 5 of 24

Re: Automatic Responses Not Sending E-Mail

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I exported this response from my server.  It's used to alert me if the repository pull fails.

McAfee Employee JoeBidgood
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Message 6 of 24

Re: Automatic Responses Not Sending E-Mail

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Okay, I think I know what is happening here

This response is a "Threat" type response, which means it is looking for virus detection events from client machines and so on - so it will never trigger for a repository pull failure. You can't change its type after the response is created - but if you create a new one of type "Server" (which deals with server-related functions like pulls, replications and so on) with the same parameters, it should work.

(As a test, create one to email you when a pull is successful, and then do a Pull Now task - assuming it succeeds you should get a mail. Easier than waiting for the next failure )

Regards -

Joe

bcs1211
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Message 7 of 24

Re: Automatic Responses Not Sending E-Mail

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Okay Joe I did as you suggested and I am still not getting an e-mail.  See attached.  I do not know what I am doing wrong.

bcs1211
Level 9
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Message 8 of 24

Re: Automatic Responses Not Sending E-Mail

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Also should a automatic response for Virus detected and not handled be a threat response or client response.

Re: Automatic Responses Not Sending E-Mail

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Hi Just happened upon this thread while looking for something else.

Quick answer to the last question. Virus Detected should be a Threat Response.

Re: Automatic Responses Not Sending E-Mail

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thank you.

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