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janukahw
Level 7

Automatic Response based on Last Agent Communication Time

Hello,

I would like to create email alerts based on Last Agent Communication time. For example, get an email if the agent has not communicated within 48 hours.

I, however, failed to find a condition in Automatic Response that works based on Last Agent Communication time. Any idea how to make this work?

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1 Reply
McAfee Employee

Re: Automatic Response based on Last Agent Communication Time

​ You can create a query first. then setup a Server Task, NOT Automatic Response based on that query.

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