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meggenberger
Level 7

Automatic DAT update not working on 1 DMZ server - Manual Update does

Hi there.

I have one of our Windows 2008R2 (64bit) server in the DMZ (in a Workgroup not in an AD Domain) behaving strangely. The automatic DAT update via ePO does not work. Operations has to login to the server each day and do a manual update (Rightclick TrayIcon - Update Security). That works every time but the automatic does not.

Server has been setup with out standard template (about a dozen are using the same template and they work fine).

Version Info:

McAfee Agent: 4.6.0.2935

McAfee Secuirty for Lotus Domino: 7.5.1246.0

McAfee VirusScan Enterprise: 8.8.0 (8.8.0.975)

I get the following in the Windows Event Log:

Level: Warning

Source: McLogEvent

EventID: 258

General: The update failed; see event log.

No other events in the Windows Event Log.

What event log is the error referring to?

Has anyone had a similar behavior?

Regards,

Marc

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6 Replies
alexn
Level 14

Re: Automatic DAT update not working on 1 DMZ server - Manual Update does

Could you check some logs files  here  %DEFLOGDIR%, First  we need to identify reason.If others are fine from the same template, then we have to look some logs or any clue on that machine,

And also logs file from this location

C:\programe files\mcafee\Agent Handler\DB\Logs

Regds

on 2/25/13 1:12:24 PM CST
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meggenberger
Level 7

Re: Automatic DAT update not working on 1 DMZ server - Manual Update does

You want me to upload those here?

Regards,

Marc

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Tristan
Level 15

Re: Automatic DAT update not working on 1 DMZ server - Manual Update does

zip em up and post them.

Are you able to work out that the this server is actually getting it's updates from your ePO server and getting them directly from McAfeeHTTP?

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meggenberger
Level 7

Re: Automatic DAT update not working on 1 DMZ server - Manual Update does

Here the requested Log Files as ZIPs.

Regards,

Marc

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Tristan
Level 15

Re: Automatic DAT update not working on 1 DMZ server - Manual Update does

One more set of logs would help and they're located in

C:\ProgramData\McAfee\Common Framework\DB

Agent_<computer name>.log

McScript.log

McScript_error.log

PrdMgr_<computer name>.log

PrdMgr_<computer name>_error.log

Zip them up and post them as well

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apoling
Level 14

Re: Automatic DAT update not working on 1 DMZ server - Manual Update does

Hi,

please also indicate what type of update is that (FTP, HTTP or internal repository) and whether information flow of that kind is allowed to the repository for that type of traffic/port (in the server's firewall and in the company firewall).

For example: the manual update could launch the default autoupdate, for which the traffic is allowed out, but the ePO scheduled update task might contain an update type or destination that is not allowed entirely to happen. Did this server with the same type of ePO update task ever succeed?

Attila

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