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Re: An error occurred while retrieving the requested data, while viewing system information.

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I have already solved this problem by changing the default user language in mySQL issue resolved

McAfee Employee cdinet
McAfee Employee
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Message 12 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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Ok, that will work too 🙂

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Re: An error occurred while retrieving the requested data, while viewing system information.

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Could this cause issues with the data already present in the database of it is an official workaround?

Ranz
Level 7
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Message 14 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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Yes this works!

KB87723 explains how to change the login language of the account that ePO uses for database connections to English.

  1. Open SQL Management Express.
  2. In the Object Explorer, select Security.
  3. Select and expand Logins.
  4. Right-click the account used for the ePO connection to SQL and select Properties.
  5. In the General section, set the Default Language to English.
  6. On the ePO server, restart the ePO services:
    Press Windows+R, type services.msc, and click OK.
    Right-click the following services and select Restart:

    McAfee ePolicy Orchestrator x.x.x Application Server
    McAfee ePolicy Orchestrator x.x.x Server
    McAfee ePolicy Orchestrator x.x.x Event Parser
Technf
Level 9
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Message 15 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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Does this mean we have to change this db user default language to english , even if the rest of the system is in german? Or is there another way to resolve this issue?

Re: An error occurred while retrieving the requested data, while viewing system information.

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Yes, you must change default language to english
Technf
Level 9
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Message 17 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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After changing the default language to english and restarting the services I still get the "error occurred while retrieving the requested data, while viewing system information"

 

Ranz
Level 7
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Message 18 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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1. Uninstall Update 3
2. Change the login language of the account that ePO uses for database connections to English
3. Install Update 3
Technf
Level 9
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Message 19 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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While the previously posted workarounds "might" work I would advise to contact mcafee support, as this is a known issue, they provided a hotfix which fixed this issue for me (and you won't have to change anything on the database user)

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