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An error occurred while retrieving the requested data, while viewing system information.

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After updating ePO from 5.9 to 5.10, I got an error when viewing the system information on any computers.image.png

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Re: An error occurred while retrieving the requested data, while viewing system information.

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I have already solved this problem by changing the default user language in mySQL issue resolved

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Re: An error occurred while retrieving the requested data, while viewing system information.

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Server build

image.png

cheetah
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Message 3 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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I have the same error after an update to patch 3.
have now once made a rollback on patch2, because I do not get the error.

 

ePO5.10 Update 3.jpg

McAfee Employee cdinet
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Message 4 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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I would definitely apply update 3, but look at the details as it is installing to ensure no part of it has failed.  If you don't see the details, then you can look at the updater log (%temp%\mcafeelogs) for any failures.  You will see failures: 0, but should not see any failures other than 0.

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Re: An error occurred while retrieving the requested data, while viewing system information.

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ePOUpdater.log

info: Total files processed : 95 success : 95 failure : 0
its ok?
McAfee Employee cdinet
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Message 6 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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Yes, that is good. 

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Re: An error occurred while retrieving the requested data, while viewing system information.

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What should I do to remove this error? An error occurred while retrieving the requested data?
McAfee Employee cdinet
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Message 8 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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Do you get this with all browsers?  If so and the issue only happens with CU3 and not CU2, then please open a ticket with McAfee.  Once we get necessary data, you can roll back to cu2 as a temporary workaround.  If there is a problem with cu3, we need to get that to dev and gather data while it is in that state.

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Ranz
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Message 9 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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Same Problem here after Update 3 installation. This is probably a problem with the date format.

orion.log:

2019-03-20 13:13:37,629 ERROR [http-nio-8445-exec-6] systemdetail.SystemPropertiesProvider - Error in SystemDetails2, Bei der Konvertierung eines nvarchar-Datentyps in einen datetime-Datentyp liegt der Wert außerhalb des gültigen Bereichs.
java.sql.SQLException: Bei der Konvertierung eines nvarchar-Datentyps in einen datetime-Datentyp liegt der Wert außerhalb des gültigen Bereichs.

 

 

 

 

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McAfee Employee cdinet
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Message 10 of 19

Re: An error occurred while retrieving the requested data, while viewing system information.

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Yes, there are some defects open for the date/time format issue in non-us languages.  Please open a ticket with McAfee.

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