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Agents stopped checking in- Failed to process SPIPE package

Agents stopped checking in the ePO server for 2 days now the error showing up is failed to process spipe package  any suggestions ?

ePO 4.5

MA 4.5

3 Replies
hem
Level 15
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Message 2 of 4

Re: Agents stopped checking in- Failed to process SPIPE package

I will suggest to check if there is any agent port conflict. If no port conflict then please look for firewall settings if the communication is interrupted there.

If not then please look at agent and Mcscript.log.

Re: Agents stopped checking in- Failed to process SPIPE package

Well no firewall issues or  no conflicts appeared the MCsscript log indicated that issue its some thing probably with the key or the certificates probably.

SessionManager::runScript:/opt/McAfee/cma/scratch/update/UpdateMain.McS

ScrptExe] Error trace


ScrptMgr] File could not be opened.


[ScrptExe]    Command failed...Call

Not sure if this is related


hem
Level 15
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Message 4 of 4

Re: Agents stopped checking in- Failed to process SPIPE package

I will suggest  you to share the complete Agent and Mcscript.log