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Agents not connecting to correct repository

I have some laptop users in my company environment whose CMA are not connecting to the correct ePO repository according to subnet. Example: a laptop in Dubai is connecting all the way to Malaysia for updates.

I'm using ePolicy Orchestrator 3.6.1.231, McAfee VirusScan 8.5i Patch 1, CMA 3.6.0

Appreciate if someone could shed some light on this and point me to the right direction for solutions.

Regards,
Lester
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RE: Agents not connecting to correct repository

Lester,

How have you set your agent policy? By default, agents will ping all repositories and the quickest to reply wins.

You can also set to use subnet distance, or a specific order of repositories - but usually ping time is best.

It's normal for a 'closer' respository to sometimes not be chosen as it's ping is higher when the NIC is busy....

Bob