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Level 8
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Message 1 of 11

Agent version mismatch

Hi,

I just upgraded Agent to 5.6.3.175 by creating a update client task, but after that in Systrem Tree almost every system have in column "Agent version" previous agent version 5.6.2.209:

system tree agent.jpg

but when I check one of this System and go to Agent-->Single System Troubleshooting then agent version is right 5.6.3.157

single system troubleshooting.jpg

When I go to any System, then "Products" tab I have last agent communication from couple months ago:

agent version.jpg

but when I go to this particular endpoint client I see in system tray that Agent is running, when I force "Check new policy" then communication occur without any problem.

 

Do I have any refresh data problems between agent and server?

10 Replies
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McAfee Employee
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Message 2 of 11

Re: Agent version mismatch

Are you using ePO 5.10 CU5? There is no known issue.

We have HF available. Please open case with support.

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Message 3 of 11

Re: Agent version mismatch

If McAfee knows that this is an issue why isn't the hotfixed being distributed with the product? Should I simply wait until this issue is fixed instead of knowingly deploying this to my systems? Was this issue put into the SNS messages?

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McAfee Employee
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Message 4 of 11

Re: Agent version mismatch

We have an article published and the reported issue has been fixed in upcoming cumulative update 6.

https://kc.mcafee.com/corporate/index?page=content&id=KB92203&locale=en_US&_ga=2.124622925.653025352...

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Reliable Contributor
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Message 5 of 11

Re: Agent version mismatch

You have to put in a support call and ask for ePO5100_EPO6865_Hotfix 

I had the same problem and it fixed it (for most machines, I'm still seeing it on a few machines)

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McAfee Employee
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Message 6 of 11

Re: Agent version mismatch

Yes.

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McAfee Employee
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Message 7 of 11

Re: Agent version mismatch

Hi @zuku,

Thank you for your post. Just to be sure, Can you confirm that you have upgraded the Agent extensions as well in ePO to the latest available?

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Adithyan T
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Message 8 of 11

Re: Agent version mismatch

Yes, I updated EPO 5.10 to Update 5

How could I ask for ePO5100_EPO6865_Hotfix ? In my county I don't have support with my navive language?

My extensions for Agent looks like:

agent extension.jpg

 

agent extension2.jpg

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McAfee Employee
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Message 9 of 11

Re: Agent version mismatch

Hi @zuku,

Thank you for your response! Please find the link below to create a Service Request:

https://support.mcafee.com

You would require valid login credentials for the Support portal to create a Service Request.

Alternatively, you can call us with your Grant# (license information) at the contact numbers in this page and log a Service Request with us if this a high Severity issue!

https://www.mcafee.com/enterprise/en-in/home/contact-us.html

I sincerely hope this helps!

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Thanks and regards,
Adithyan T
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McAfee Employee
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Message 10 of 11

Re: Agent version mismatch

Hi zuku,

If you have already raised SR, please ping me in private message and i will send you the hotfix.

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