Hello, I am very new to ePO as I just inherited it from a former employee. Anyway, I have been trying to figure some things out and have been successful for the most part but there is one item in particular that I am struggling with. I have roughly 80 machines that have the McAfee agent installed but it's an older version. So, I have attempted to deploy agent, update and wake up agent in attempts to get these machines updated. I do not get a failed message on the server log but the machines never update. Another item is; I can ping these machines but the last time they communicated with the ePO server ranges from a few hours ago to months ago.
Any thoughts or advice?
You can try append the update task to include the engine 5800 version. Are those endpoints , up to dat in terms of dats ? youcan redeploy the agent with the force install option, and see it that helps with the engine upgrade.
Not all are updated with the current .dat files. That is another item of issue. I have done a "Wake up Agents", Update Now and Deploy Agent as well as using the "force install" option. I have no idea why these machines will not receive the new engine or even .dats on some ....
This is becoming increasingly frustrating and I am wondering if I need to manually uninstall and then attempt to reinstall.