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Agent has not updated

Good afternoon.

I'm trying to update the agent in one of the stations, but it does not update. The following message appears:

"Starting the session update.

Checking ePO_SOPHOS repository of update packages. Error updating the product. Failure in the upgrade process."

Does anyone know what can it be ?

2 Replies

Re: Agent has not updated

ePO Sophos?

Re: Agent has not updated

Hi seginfo,

Is it definitely the McAfee Agent you are trying to update or are you running a Product/Signature update client task?

Please can you provide information from the Log file which identifies which packages failed to update?

I believe your issue may be related to this: McAfee KnowledgeBase - Updates were not applied because packages were not in the repository: VSCANCE...

Kind regards,

George