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Agent failed to communicate with ePO Server (Agent 4.8; ePO 5.1.1)

Please help us to check, our issue is the the Agent faield to commnuicate with ePO server.

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2018-03-16 10:52:18.096 E #32332 Logging addAgentInfoToLog GUID query error 2
2018-03-16 10:54:12.629 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 10:57:24.188 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 10:57:29.211 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 11:01:35.611 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 11:35:50.383 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 11:36:00.431 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 11:40:02.852 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 11:45:02.906 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 11:50:02.944 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 11:55:02.982 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:00:03.020 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:05:08.597 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:05:18.645 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:09:20.956 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:11:03.148 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:11:13.180 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:15:15.866 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:20:15.904 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:25:07.439 E #2240 Sched Failed to run the task: error -2, TaskGUID = {E3351F27-82DF-4273-A4A9-3A422D6F691D}, SoftwareID = TELEMTRY1000
2018-03-16 12:25:07.439 E #2240 Sched <<--RunTask hr=-2(0xfffffffe)
2018-03-16 12:25:15.942 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:30:15.981 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:35:16.019 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:38:40.558 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:38:50.606 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:42:52.964 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:47:52.987 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:52:53.041 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 12:57:52.888 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 13:02:52.824 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 13:09:11.685 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 13:13:54.053 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 13:14:04.132 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 13:45:38.621 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 13:45:48.653 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 13:49:50.903 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 13:51:54.235 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 13:52:04.282 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 13:56:06.828 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:00:07.142 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:00:17.174 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:04:19.751 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:09:19.774 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:14:19.828 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:19:19.850 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:24:19.888 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:30:38.341 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:34:46.816 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:39:46.823 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:43:32.378 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:43:42.472 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:47:44.799 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:52:44.822 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 14:57:44.891 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:02:44.930 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:07:44.968 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:14:03.717 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:18:11.879 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:23:11.949 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:28:36.763 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:28:46.795 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:32:48.981 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:37:49.051 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:41:13.700 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:41:23.731 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:45:26.121 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:46:53.756 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:47:03.804 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:51:06.022 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:56:18.573 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 15:56:28.589 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:00:31.057 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:05:31.110 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:08:55.634 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:09:05.698 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:13:08.072 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:18:08.125 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:23:08.195 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:28:08.233 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:33:08.271 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:39:26.943 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:43:35.167 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:48:35.221 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:53:35.244 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:56:59.674 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 16:57:09.722 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:01:12.392 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:06:12.227 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:11:12.266 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:16:12.366 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:19:37.046 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:19:47.094 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:23:49.561 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:28:49.516 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:33:49.424 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:38:49.410 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:43:49.445 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:50:08.732 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 17:54:17.439 e #33648 Agent Agent failed to communicate with ePO Server
2018-03-16 18:11:11.590 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:14:32.522 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:19:32.641 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:24:32.718 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:29:32.773 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:34:32.857 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:40:51.363 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:41:01.426 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:44:59.727 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:49:59.836 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:54:59.823 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:58:24.919 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 18:58:34.950 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 19:02:37.798 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 19:34:27.398 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 19:34:37.430 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 19:38:40.045 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 19:43:40.090 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 19:47:10.256 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 19:47:20.288 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 19:51:22.965 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 19:55:07.168 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 19:55:17.200 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 19:59:19.852 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:02:44.099 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:02:54.131 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:06:56.783 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:11:56.843 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:16:56.894 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:22:21.145 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:22:31.192 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:26:33.857 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:31:33.884 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:36:33.924 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:41:33.972 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:46:34.001 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:52:52.607 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 20:57:00.998 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:02:01.043 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:04:47.212 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:04:57.228 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:08:59.951 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:13:59.963 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:18:59.989 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:24:00.052 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:29:14.277 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:29:24.309 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:33:27.037 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:39:40.751 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:43:43.476 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:47:34.717 e #2232 Agent Agent failed to communicate with ePO Server
2018-03-16 21:47:54.733 E #1368 ServiceMgr Error trace:
2018-03-16 21:47:54.733 E #1368 ServiceMgr Not persisting SAHU_SERVER stat data. It is either invalid or not running currently
2018-03-16 21:48:08.150 E #5084 Sched <<--IsSWInstalled hr=-1011(0xfffffc0d)
2018-03-16 21:48:08.166 E #5084 Sched <<--IsSWInstalled hr=-1011(0xfffffc0d)
2018-03-16 21:48:08.181 E #5084 Sched <<--IsSWInstalled hr=-1011(0xfffffc0d)
2018-03-16 21:48:08.197 E #5084 Sched <<--IsSWInstalled hr=-1011(0xfffffc0d)
2018-03-16 21:51:26.675 E #1824 Logging addAgentInfoToLog GUID query error 2
2018-03-16 21:53:36.259 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 21:54:23.577 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 21:55:54.969 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 21:56:32.989 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 21:56:38.028 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 22:01:33.055 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 22:01:38.079 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 22:06:33.108 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 22:06:38.132 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 22:11:33.139 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 22:11:38.162 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 22:16:33.166 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 22:16:38.205 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 22:21:33.208 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 22:21:38.231 e #792 Agent Agent failed to communicate with ePO Server
2018-03-16 22:27:10.272 e #792 Agent Agent failed to communicate with ePO Server
2018-03-17 08:01:03.995 E #6724 Sched Failed to run the task: error -2, TaskGUID = {E3351F27-82DF-4273-A4A9-3A422D6F691D}, SoftwareID = TELEMTRY1000
2018-03-17 08:01:03.995 E #6724 Sched <<--RunTask hr=-2(0xfffffffe)

 

==============

2018-03-16 08:16:19.184 I #2228 naInet failed to receive package..server is busy
2018-03-16 08:16:19.184 I #2228 imsite NaInet library returned code == 12
2018-03-16 08:16:19.184 I #2228 imutils Uploading via relay.
2018-03-16 08:16:19.184 I #2228 imutils Could not find any last used relay information
2018-03-16 08:16:19.184 I #2228 imutils Doing a Relay Discovery
2018-03-16 08:16:19.199 I #2228 RelayClient DISCOVERY_CLIENT: Sending subnet broadcast
2018-03-16 08:16:19.199 I #2228 RelayClient DISCOVERY_CLIENT: Sending a Global Broadcast
2018-03-16 08:16:24.207 I #2228 RelayClient RelayClientApi, No relay servers were discovered in the network
2018-03-16 08:16:24.207 I #2228 imutils Relay discovery failed.
2018-03-16 08:16:24.207 I #2228 naInet HTTP Session closed
2018-03-16 08:16:24.207 e #2228 Agent Agent failed to communicate with ePO Server
2018-03-16 08:16:24.207 i #2228 Agent Agent communication session closed
2018-03-16 08:16:24.207 I #2228 Agent Agent communication failed, result=-2400
2018-03-16 08:16:24.207 I #2228 Agent Exponential retry in 805 seconds, error=-2400(Unable to connect to ePO Server)
2018-03-16 08:16:24.207 i #2228 Agent Agent will connect to the ePO Server in 13 minutes and 25 seconds.
2018-03-16 08:17:11.028 I #2244 Agent Sending the next batch of immediate events
2018-03-16 08:17:11.028 i #2244 Agent Agent is looking for events to upload
2018-03-16 08:17:11.028 i #2244 Agent Agent uploading 3 events to ePO Server
2018-03-16 08:17:11.028 I #2228 Agent Started processing a package..
2018-03-16 08:17:11.028 I #2228 SpiPkgr Using sequence number 6253
2018-03-16 08:17:11.028 i #2228 Agent Agent communication session started
2018-03-16 08:17:11.028 i #2228 Agent Agent is sending EVENT package to ePO server
2018-03-16 08:17:11.028 i #2228 Agent Agent is connecting to ePO server
2018-03-16 08:17:11.044 I #2228 imutils Uploading via relay.
2018-03-16 08:17:11.044 I #2228 imutils Could not find any last used relay information
2018-03-16 08:17:11.044 I #2228 imutils Doing a Relay Discovery
2018-03-16 08:17:11.044 I #2228 RelayClient DISCOVERY_CLIENT: Sending subnet broadcast
2018-03-16 08:17:11.044 I #2228 RelayClient DISCOVERY_CLIENT: Sending a Global Broadcast
2018-03-16 08:17:16.052 I #2228 RelayClient RelayClientApi, No relay servers were discovered in the network
2018-03-16 08:17:16.052 I #2228 imutils Relay discovery failed.
2018-03-16 08:17:16.052 e #2228 Agent Agent failed to communicate with ePO Server
2018-03-16 08:17:16.052 i #2228 Agent Agent communication session closed
2018-03-16 08:17:16.052 I #2228 Agent Agent communication failed, result=-2400
2018-03-16 08:17:16.052 I #2228 Agent Exponential retry in 182 seconds, error=-2400(Unable to connect to ePO Server)
2018-03-16 08:17:16.052 i #2228 Agent Agent will connect to the ePO Server in 3 minutes and 2 seconds.
2018-03-16 08:17:57.413 i #2236 Agent Agent started performing ASCI
2018-03-16 08:17:57.413 I #2236 Agent Network up ,Performing ASCI
2018-03-16 08:17:57.413 I #2236 Agent Agent is sending properties version to the ePO Server

 

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McAfee Employee
McAfee Employee
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Message 2 of 2

Re: Agent failed to communicate with ePO Server (Agent 4.8; ePO 5.1.1)

Please open a ticket with McAfee.  You will need a mer from the epo server and the client failing to communicate since you are getting server busy errors.  You can get the mer tool from mer.mcafee.com and when you run it, be sure to right-click and run as administrator and choose the specific products installed on the systems instead of choosing all products.

epo 5.1.1 has a lot of known issues that are fixed in later versions, so you might want to consider upgrading epo.  If you do decide to attempt that, please go through the install guide for the version you choose to ensure the upgrade path is supported and KB71825 for a pre-upgrade checklist.