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Agent failed to communicate with ePO Serve

Hello All,

I am using Mcafee epo 5.1.2 with McAfee agent 5.0 I am getting error while sending event from client.

5/16/201611:32:39 PMErrorAgent failed to send events
Framework Service5/16/201611:32:39 PMErrorAgent failed to send events
Framework Service5/16/201611:32:39 PMErrorAgent failed to send events
Framework Service5/16/201611:32:39 PMErrorAgent failed to send events
Framework Service5/16/201611:32:38 PMErrorAgent failed to send events
Framework Service5/16/201611:32:38 PMErrorAgent failed to send events
Framework Service5/16/201611:32:37 PMErrorAgent failed to send events
Framework Service5/16/201611:32:36 PMErrorAgent failed to enforce policies
Framework Service5/16/201611:31:24 PMErrorAgent failed to send events
Framework Service5/16/201611:31:24 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:30:58 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:30:58 PMInfoAgent communication session started
Framework Service5/16/201611:30:58 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201611:30:58 PMInfoAgent uploading 174 events to ePO Server
Framework Service5/16/201611:30:58 PMInfoSending Events...
Framework Service5/16/201611:30:58 PMInfoAgent is looking for events to upload
Framework Service5/16/201611:27:38 PMErrorAgent failed to send events
Framework Service5/16/201611:27:38 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:27:12 PMInfoAgent communication session started
Framework Service5/16/201611:27:12 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:27:12 PMInfoAgent uploading 63 events to ePO Server
Framework Service5/16/201611:27:12 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201611:27:12 PMInfoSending Events...
Framework Service5/16/201611:27:12 PMInfoAgent is looking for events to upload
Framework Service5/16/201611:24:54 PMInfoNext collect and send properties in 28 minutes and 0 seconds.
Framework Service5/16/201611:24:54 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:24:27 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:24:27 PMInfoAgent communication session started
Framework Service5/16/201611:24:27 PMInfoAgent is sending PROPS VERSION package to ePO server
Framework Service5/16/201611:24:27 PMErrorAgent failed to send events
Framework Service5/16/201611:24:27 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:24:01 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:24:01 PMInfoAgent communication session started
Framework Service5/16/201611:24:01 PMInfoAgent uploading 171 events to ePO Server
Framework Service5/16/201611:24:01 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201611:24:01 PMInfoSending Events...
Framework Service5/16/201611:24:01 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:23:51 PMInfoAgent started performing ASCI
Framework Service5/16/201611:23:37 PMInfoEnforcing Policies for VIRUSCAN8800
Framework Service5/16/201611:23:37 PMInfoAgent finished Enforcing policies
Framework Service5/16/201611:23:37 PMInfoEnforcing Policies for EPOAGENT3000
Framework Service5/16/201611:23:37 PMInfoEnforcing policies
Framework Service5/16/201611:23:36 PMInfoAgent is looking for events to upload
Framework Service5/16/201611:23:35 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:23:35 PMInfoAgent communication session started
Framework Service5/16/201611:23:15 PMInfoCollecting Properties
Framework Service5/16/201611:22:38 PMErrorAgent failed to send events
Framework Service5/16/201611:22:38 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:22:22 PMInfoAgent finished Enforcing policies
Framework Service5/16/201611:22:22 PMInfoEnforcing Policies for VIRUSCAN8800
Framework Service5/16/201611:22:22 PMInfoEnforcing Policies for EPOAGENT3000
Framework Service5/16/201611:22:22 PMInfoEnforcing policies
Framework Service5/16/201611:22:22 PMInfoNext policy enforcement in 10 minutes
Framework Service5/16/201611:22:12 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:22:12 PMInfoAgent communication session started
Framework Service5/16/201611:22:12 PMInfoAgent uploading 63 events to ePO Server
Framework Service5/16/201611:22:12 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201611:22:12 PMInfoSending Events...
Framework Service5/16/201611:22:12 PMInfoAgent is looking for events to upload
Framework Service5/16/201611:18:17 PMErrorAgent failed to send events
Framework Service5/16/201611:18:17 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:17:51 PMInfoNext collect and send properties in 5 minutes and 0 seconds.
Framework Service5/16/201611:17:51 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:17:51 PMInfoAgent communication session started
Framework Service5/16/201611:17:51 PMInfoAgent uploading 171 events to ePO Server
Framework Service5/16/201611:17:51 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201611:17:51 PMInfoSending Events...
Framework Service5/16/201611:17:51 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:17:48 PMInfoAgent is looking for events to upload
Framework Service5/16/201611:17:25 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:17:25 PMInfoAgent communication session started
Framework Service5/16/201611:17:25 PMInfoAgent is sending PROPS VERSION package to ePO server
Framework Service5/16/201611:17:25 PMInfoAgent started performing ASCI
Framework Service5/16/201611:17:22 PMInfoAgent finished Enforcing policies
Framework Service5/16/201611:17:22 PMInfoEnforcing Policies for VIRUSCAN8800
Framework Service5/16/201611:17:22 PMInfoEnforcing Policies for EPOAGENT3000
Framework Service5/16/201611:17:22 PMInfoEnforcing policies
Framework Service5/16/201611:17:19 PMErrorAgent failed to send events
Framework Service5/16/201611:17:19 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:17:11 PMInfoAgent is looking for events to upload
Framework Service5/16/201611:16:53 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:16:53 PMInfoAgent communication session started
Framework Service5/16/201611:16:53 PMInfoAgent uploading 167 events to ePO Server
Framework Service5/16/201611:16:53 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201611:16:53 PMInfoSending Events...
Framework Service5/16/201611:16:53 PMInfoAgent is looking for events to upload
Framework Service5/16/201611:16:49 PMInfoCollecting Properties
Framework Service5/16/201611:16:48 PMInfoNext time(local) of task {A14CD6FC-3BA8-4703-87BF-E3247CE382F5}: 2016-05-17 17:04:00
Framework Service5/16/201611:16:47 PMInfoNext time(local) of task On-Demand Scan: 2016-05-18 16:00:00
Framework Service5/16/201611:16:48 PMInfoAgent service is running
Framework Service5/16/201611:12:38 PMErrorAgent failed to send events
Framework Service5/16/201611:12:38 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:12:24 PMInfoAgent finished Enforcing policies
Framework Service5/16/201611:12:24 PMInfoEnforcing Policies for VIRUSCAN8800
Framework Service5/16/201611:12:24 PMInfoEnforcing Policies for EPOAGENT3000
Framework Service5/16/201611:12:24 PMInfoEnforcing policies
Framework Service5/16/201611:12:24 PMInfoNext policy enforcement in 10 minutes
Framework Service5/16/201611:12:12 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:12:12 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201611:12:12 PMInfoAgent communication session started
Framework Service5/16/201611:12:12 PMInfoAgent uploading 63 events to ePO Server
Framework Service5/16/201611:12:12 PMInfoSending Events...
Framework Service5/16/201611:12:12 PMInfoAgent is looking for events to upload
Framework Service5/16/201611:07:38 PMErrorAgent failed to send events
Framework Service5/16/201611:07:38 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:07:12 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:07:12 PMInfoAgent communication session started
Framework Service5/16/201611:07:12 PMInfoAgent uploading 63 events to ePO Server
Framework Service5/16/201611:07:12 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201611:07:12 PMInfoSending Events...
Framework Service5/16/201611:07:12 PMInfoAgent is looking for events to upload
Framework Service5/16/201611:02:38 PMErrorAgent failed to send events
Framework Service5/16/201611:02:38 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201611:02:24 PMInfoEnforcing Policies for VIRUSCAN8800
Framework Service5/16/201611:02:24 PMInfoAgent finished Enforcing policies
Framework Service5/16/201611:02:24 PMInfoEnforcing Policies for EPOAGENT3000
Framework Service5/16/201611:02:24 PMInfoEnforcing policies
Framework Service5/16/201611:02:24 PMInfoNext policy enforcement in 10 minutes
Framework Service5/16/201611:02:12 PMInfoAgent uploading 63 events to ePO Server
Framework Service5/16/201611:02:12 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201611:02:12 PMInfoSending Events...
Framework Service5/16/201611:02:12 PMInfoAgent is connecting to ePO server
Framework Service5/16/201611:02:12 PMInfoAgent communication session started
Framework Service5/16/201611:02:12 PMInfoAgent is looking for events to upload
Framework Service5/16/201610:57:38 PMErrorAgent failed to send events
Framework Service5/16/201610:57:38 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201610:57:12 PMInfoAgent communication session started
Framework Service5/16/201610:57:12 PMInfoAgent is connecting to ePO server
Framework Service5/16/201610:57:12 PMInfoSending Events...
Framework Service5/16/201610:57:12 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201610:57:12 PMInfoAgent uploading 63 events to ePO Server
Framework Service5/16/201610:57:12 PMInfoAgent is looking for events to upload
Framework Service5/16/201610:54:19 PMInfoNext collect and send properties in 28 minutes and 0 seconds.
Framework Service5/16/201610:54:19 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201610:53:53 PMInfoAgent is connecting to ePO server
Framework Service5/16/201610:53:53 PMInfoAgent communication session started
Framework Service5/16/201610:53:53 PMInfoAgent is sending PROPS VERSION package to ePO server
Framework Service5/16/201610:53:53 PMInfoAgent started performing ASCI
Framework Service5/16/201610:53:17 PMInfoCollecting Properties
Framework Service5/16/201610:52:39 PMErrorAgent failed to send events
Framework Service5/16/201610:52:39 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201610:52:24 PMInfoEnforcing Policies for VIRUSCAN8800
Framework Service5/16/201610:52:24 PMInfoEnforcing Policies for EPOAGENT3000
Framework Service5/16/201610:52:24 PMInfoAgent finished Enforcing policies
Framework Service5/16/201610:52:24 PMInfoEnforcing policies
Framework Service5/16/201610:52:24 PMInfoNext policy enforcement in 10 minutes
Framework Service5/16/201610:52:13 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201610:52:13 PMInfoAgent communication session started
Framework Service5/16/201610:52:13 PMInfoAgent is connecting to ePO server
Framework Service5/16/201610:52:13 PMInfoAgent uploading 63 events to ePO Server
Framework Service5/16/201610:52:13 PMInfoSending Events...
Framework Service5/16/201610:52:13 PMInfoAgent is looking for events to upload
Framework Service5/16/201610:47:39 PMErrorAgent failed to send events
Framework Service5/16/201610:47:39 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201610:47:13 PMInfoAgent communication session started
Framework Service5/16/201610:47:13 PMInfoAgent is connecting to ePO server
Framework Service5/16/201610:47:13 PMInfoAgent uploading 63 events to ePO Server
Framework Service5/16/201610:47:13 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201610:47:13 PMInfoSending Events...
Framework Service5/16/201610:47:12 PMInfoAgent is looking for events to upload
Framework Service5/16/201610:42:38 PMErrorAgent failed to send events
Framework Service5/16/201610:42:38 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201610:42:24 PMInfoAgent finished Enforcing policies
Framework Service5/16/201610:42:24 PMInfoEnforcing Policies for VIRUSCAN8800
Framework Service5/16/201610:42:24 PMInfoEnforcing Policies for EPOAGENT3000
Framework Service5/16/201610:42:24 PMInfoEnforcing policies
Framework Service5/16/201610:42:24 PMInfoNext policy enforcement in 10 minutes
Framework Service5/16/201610:42:12 PMInfoAgent communication session started
Framework Service5/16/201610:42:12 PMInfoAgent is connecting to ePO server
Framework Service5/16/201610:42:12 PMInfoSending Events...
Framework Service5/16/201610:42:12 PMInfoAgent uploading 63 events to ePO Server
Framework Service5/16/201610:42:12 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201610:42:12 PMInfoAgent is looking for events to upload
Framework Service5/16/201610:37:39 PMErrorAgent failed to send events
Framework Service5/16/201610:37:39 PMErrorAgent failed to communicate with ePO Server
Framework Service5/16/201610:37:12 PMInfoAgent is connecting to ePO server
Framework Service5/16/201610:37:12 PMInfoAgent is sending EVENT package to ePO server
Framework Service5/16/201610:37:12 PMInfoAgent communication session started
Framework Service5/16/201610:37:12 PMInfoAgent uploading 63 events to ePO Server
Framework Service5/16/201610:37:12 PMInfoSending Events...
Framework Service5/16/201610:37:12 PMInfoAgent is looking for events to upload
3 Replies

Re: Agent failed to communicate with ePO Serve

Hi Dinu,

can you checked whether windows firewall is on or off because some times its blocks communication 

cheers

jagadeesh

Re: Agent failed to communicate with ePO Serve

Hi Jagdish,

I have already stopped firewall service from client as well as server,

Re: Agent failed to communicate with ePO Serve

hi dinu,

did you check whether the agent is supported for that machine.

try to reinstall agent and check still your geting error

cheers

jagadeesh