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Hopest
Level 8
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Message 1 of 3

Agent Upgrade from 4.0 to 4.6

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Hi,

I have upgraded on ePO the agent from 4.0 and 4.6.

I have then installed the new agent on my machine which worked by pushing it from ePO to my machine.

On my machine Agent 4.0 worked and communicated ok and the push from ePO worked but when 4.6 trys to communicate to ePO it says in the status "Agent failed to communicate with ePO server".

Can anyone help with why? Have I forgot to do something?

Thanks

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Hopest
Level 8
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Message 3 of 3

Re: Agent Upgrade from 4.0 to 4.6

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Thanks - your partly right. 443 from client machine is fine but I have IIS on the server with ePO which stops this port working.

Have disabled secure port and is now working.

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hem
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Re: Agent Upgrade from 4.0 to 4.6

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I think that the agent to server secure communication port (default 443) is blocked from the client machine.

Are you able to telnet to server from the client machine on secure port (443)?

Hopest
Level 8
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Message 3 of 3

Re: Agent Upgrade from 4.0 to 4.6

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Thanks - your partly right. 443 from client machine is fine but I have IIS on the server with ePO which stops this port working.

Have disabled secure port and is now working.