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Agent Uninstall Attempts ePO agent

Hi,

I am new in ePO administration and we are monitoring client events, and I am receiving a multiple alert that agent uninstall attempted:

Event ID: 2413

Event Type: Uninstall

Error Code: Deployment/Update Successfully

Locale ID: 1033

Does this being triggered by the product update policy task? Thanks in advance.

Arlene

5 Replies
exbrit
Level 21
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Message 2 of 6

Re: Agent Uninstall Attempts ePO agent

Moved to Business > ePO for faster service.

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Peter

Volunteer Moderator

Re: Agent Uninstall Attempts ePO agent

Does that system have a client task scheduled that executes a product uninstallation in ePO?

Re: Agent Uninstall Attempts ePO agent

No, I dont have policy to uninstall the Agent.

But, if I force deploy an agent to the client, does it uninstall 1st the current agent, before re-installing again?

PhilR
Level 12
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Message 5 of 6

Re: Agent Uninstall Attempts ePO agent


arlenis_v wrote:



No, I dont have policy to uninstall the Agent.



But, if I force deploy an agent to the client, does it uninstall 1st the current agent, before re-installing again?


It tries to unistall the previous agent, if installed.

This uninstall will fail if the MFEAgent.msi file in %ProgramData%\McAfee\Common Framework doesn't match the version running on the PC.

We've seen this several times.

Copying in the appropriate MFEAgent.msi will allow the old agent uninstall to proceed and the agent reinstall / upgrade to progress.

Cheers,

Phil

Re: Agent Uninstall Attempts ePO agent

Thanks. I think that's why I have the 2314 event. When I try to force deploy the McAfee Agent.