cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 10
Report Inappropriate Content
Message 1 of 18

Agent Status Monitor missing

We are imaging computers and running the framewrk.exe, EEPC, and DLP installers.  When the system reboots, we click on the McAfee icon, see everything installed, but there is not the normal option at the bottom to pick/open the McAfee Agent Status Monitor.

C:\Program Files\McAfee\Agent\cmdagent.exe -s   makes it pop up and the agent checks in with EPO.  After running the command, the entry is still not in the icon click on menu as expected.

Is there a way to get the entry back in the icon click menu without a reinstall or reimage?

17 Replies
Highlighted
Level 10
Report Inappropriate Content
Message 2 of 18

Re: Agent Status Monitor missing

Please post a picture of what it looks like. Are you able to see those systems within the ePO?

Highlighted
Level 10
Report Inappropriate Content
Message 3 of 18

Re: Agent Status Monitor missing

yes, can see the computer in EPO

See attached screen shot

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 4 of 18

Re: Agent Status Monitor missing

What is your policy set to for the agent tray icon (agent general policy)?  There are 2 settings that might be relevant to this.

1.  Show the McAfee system tray icon

2.  Enable McAfee system tray icon in a remote desktop session

Otherwise you might have some other issues going on, such as injection or other issues where updaterui.exe isn't running properly.  

Was my reply helpful?
If this information was helpful in any way or answered your question, will you please select Accept as Solution in my reply and together we can help other members?

Highlighted
Level 10
Report Inappropriate Content
Message 5 of 18

Re: Agent Status Monitor missing


@cdinet wrote:

What is your policy set to for the agent tray icon (agent general policy)?  There are 2 settings that might be relevant to this.

1.  Show the McAfee system tray icon

2.  Enable McAfee system tray icon in a remote desktop session

Otherwise you might have some other issues going on, such as injection or other issues where updaterui.exe isn't running properly.  


The policy has 1 and 2 enabled.  Would it help if we just ran the updaterui.exe again??

Highlighted
Level 10
Report Inappropriate Content
Message 6 of 18

Re: Agent Status Monitor missing

May you please go check to see if your agent to server communication key has been set to master. Looks like they are not able to talk.

Highlighted
Level 9
Report Inappropriate Content
Message 7 of 18

Re: Agent Status Monitor missing

Which mcafee agent version are you using?

Did you follow this guide?

https://docs.mcafee.com/bundle/epolicy-orchestrator-5.10.0-installation-guide/page/GUID-0D5C253C-93D...

 

Highlighted
Level 10
Report Inappropriate Content
Message 8 of 18

Re: Agent Status Monitor missing


@akill wrote:

Which mcafee agent version are you using?

Did you follow this guide?

https://docs.mcafee.com/bundle/epolicy-orchestrator-5.10.0-installation-guide/page/GUID-0D5C253C-93D...

 


Yep, option 2 running the installers (listed above) after the image is done.  Agent 5.6.2

Highlighted
McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 9 of 18

Re: Agent Status Monitor missing

Hello @sw41 ,

The products installed on your system is Agent , Drive Encryption and DLP endpoint, that is the reason you are only seeing this option which is shared in screenshot.

If you right click on the icon of agent you will find DLP console in Manage Features option and in Quick settings you will find the drive encryption status.

The other option will be available on this list when the product is installed like if you install Endpoint security or Virus scan then you will see those options as well.

Was my reply helpful?
If you find this post useful, Please give it a Kudos! l Also, Please don't forget to select "Accept as a solution" if this reply resolves your query!

Thanks and regards,
Yash T
Highlighted
Level 10
Report Inappropriate Content
Message 10 of 18

Re: Agent Status Monitor missing


@YashT wrote:

Hello @sw41 ,

The products installed on your system is Agent , Drive Encryption and DLP endpoint, that is the reason you are only seeing this option which is shared in screenshot.

If you right click on the icon of agent you will find DLP console in Manage Features option and in Quick settings you will find the drive encryption status.

The other option will be available on this list when the product is installed like if you install Endpoint security or Virus scan then you will see those options as well.


True, but none of that explains why the McAfee Agent Status Monitor is missing from the menu you get when clicking on the mcafee icon by the clock but yet I can launch it from the command line so it is installed.

You Deserve an Award
Don't forget, when your helpful posts earn a kudos or get accepted as a solution you can unlock perks and badges. Those aren't the only badges, either. How many can you collect? Click here to learn more.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community