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Agent Remains Unmanaged

G'day guys

I am running EPO 4 Build 1151
Mcafee Agent 4.0.0.193

All other Pc's and server work fine except a 2003 R2 Server with Groupshield 7 (this was installed manually outside Epo). I deployed the agent through EPO and got no errors, Event Log on the server shows the agent completed ok.

Problem is the server never 'reports in'. The Managed State is shown as Unmanaged. The strange thing is the agent seems to be running as I can view the agent log and it appears ok,

tail of log

Thursday, 7 May 2009 10:23:58 AM Info Agent Agent Started Enforcing policies
Thursday, 7 May 2009 10:23:58 AM Info Management Enforcing Policies for GROUPSHD7000
Thursday, 7 May 2009 10:24:00 AM Info Management Enforcing Policies for EPOAGENT3000META
Thursday, 7 May 2009 10:24:00 AM Info Management Enforcing Policies for EPOAGENT3000
Thursday, 7 May 2009 10:24:00 AM Info Management Enforcing Policies for McAfee Agent
Thursday, 7 May 2009 10:24:02 AM Info Agent Agent finished Enforcing policies
Thursday, 7 May 2009 10:24:02 AM Info Agent Next policy enforcement in 5 minutes
Thursday, 7 May 2009 10:24:17 AM Info Agent Agent is looking for events to upload

However no policies are applied to Groupshield (they all remain at the default despite the agent advising it's enforcing policies.

If tried the frminst.exe /remove=agent & frminst.exe /forceuninstall and re deployed forcing installing from the EPO. Same result.

Any pointers greatly appreciated.

Rob
4 Replies

RE: Agent Remains Unmanaged

Try a directory search for duplicate computer names - probably been added elsewhere in the directory - possbly a Lost&Found.

If not found then check the sitelist.xml on the system to see it's got the correct servername/IP etc.

JIm

RE: Agent Remains Unmanaged

G'day Jim

Afraid that didn't reveal anything. No instance of the Proplematic Server in any EPO groups and the sitelist (which I only found on the EPO server) shows correct, name & IP of the EPO server. Any other thoughts

Thanks

Rob

RE: Agent Remains Unmanaged

Hey Jim, My bad.

I had manually looked for duplicates but was only looking in my folder structure. When I ran the qry for duplicates the Server was indeed showing in root. Moved that into my Exchange EPO Folder and removed the one I manually added and everything is sweet.

Cheers for pointers

RE: Agent Remains Unmanaged

G'Day happy - glad your sorted now