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jawuk
Level 7
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Agent Handler Install Error- The Wizard was interrputed before. . . . (db.properties error in log)

Hi all

Well. . i never like interrupting the wizard. . .

But basically, when i try and install an Agent Handler i get an error saying the install has been interrupted, but get no other error. The only option is to look into the temp file install logs McAfee logs the install actions too.

Agent Handler is in DMZ (not part of a domain), with relevant ports pinholed back through to EPO Server and DB Server (part of same domain).  DMZ Agent Handler has a host file entry for name resolution of database server (i dont think it should be needed but i did it anyway)

1) Install Package is 4.5 P3. Same version as Main EPO Server

2) Being executed as Local Administrator

3) Full rights to temp files etc

4) No 'Access Protection' violations that i 'can see', although, they may be occuring but not logged (AV is managed by hosting provider so i cannot disable easily)

5) SQL Dynamic port is not in use. 1433 is set.

Last  few relevant lines of output from install logs in C:\Documents and Settings\walkeraj\Local Settings\Temp\1\McAfeeLogs

AH450-Install-MSI.log

Action 12:26:52: DisplayEULA. 
Action start 12:26:52: DisplayEULA.
MSI (c) (88:3C) [12:26:53:171]: Invoking remote custom action. DLL: C:\DOCUME~1\walkeraj\LOCALS~1\Temp\1\MSI40.tmp, Entrypoint: f16
Action ended 12:26:58: DisplayEULA. Return value 1.
Info 2898.For MSSansBold8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Info 2898.For MSSWhiteSerif8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Action 12:26:58: DestinationFolder. Dialog created
MSI (c) (88:A0) [12:26:58:515]: Note: 1: 2727 2: 
MSI (c) (88:A0) [12:26:59:015]: Note: 1: 2727 2: 
Action 12:26:59: EpoCredentials. Dialog created
MSI (c) (88:A0) [12:27:01:328]: PROPERTY CHANGE: Adding EPO_SERVER property. Its value is '10.94.21.207'.
MSI (c) (88:A0) [12:27:02:593]: PROPERTY CHANGE: Adding EPO_USER property. Its value is 'admin'.
MSI (c) (88:A0) [12:27:11:656]: PROPERTY CHANGE: Adding EPO_PASSWORD property. Its value is '**********'.
MSI (c) (88:A0) [12:27:11:656]: Doing action: ValidateCredentials
Action 12:27:11: ValidateCredentials.
Action start 12:27:11: ValidateCredentials.
MSI (c) (88:60) [12:27:11:890]: Invoking remote custom action. DLL: C:\DOCUME~1\walkeraj\LOCALS~1\Temp\1\MSI41.tmp, Entrypoint: f3
MSI (c) (88!DC) [12:27:12:546]: PROPERTY CHANGE: Adding ValidCredentials property. Its value is 'true'.
Action ended 12:27:12: ValidateCredentials. Return value 1.
MSI (c) (88:A0) [12:27:12:671]: Doing action: GetPortsFromEpoServer
Action 12:27:12: GetPortsFromEpoServer.
Action start 12:27:12: GetPortsFromEpoServer.
MSI (c) (88:CC) [12:27:12:906]: Invoking remote custom action. DLL: C:\DOCUME~1\walkeraj\LOCALS~1\Temp\1\MSI42.tmp, Entrypoint: f10
MSI (c) (88!84) [12:27:13:390]: PROPERTY CHANGE: Modifying APACHEPORT property. Its current value is '1234'. Its new value: '80'.
MSI (c) (88!84) [12:27:13:390]: PROPERTY CHANGE: Modifying APACHESSLPORT property. Its current value is '4321'. Its new value: '443'.
Action ended 12:27:13: GetPortsFromEpoServer. Return value 1.
MSI (c) (88:A0) [12:27:13:406]: Doing action: ValidatePorts
Action 12:27:13: ValidatePorts.
Action start 12:27:13: ValidatePorts.
MSI (c) (88:18) [12:27:13:640]: Invoking remote custom action. DLL: C:\DOCUME~1\walkeraj\LOCALS~1\Temp\1\MSI43.tmp, Entrypoint: f22
Action ended 12:27:56: ValidatePorts. Return value 1.
MSI (c) (88:A0) [12:27:56:250]: Doing action: GetDbProperties
Action 12:27:56: GetDbProperties.
Action start 12:27:56: GetDbProperties.
MSI (c) (88:24) [12:27:56:484]: Invoking remote custom action. DLL: C:\DOCUME~1\walkeraj\LOCALS~1\Temp\1\MSI44.tmp, Entrypoint: f13
Action ended 12:27:57: GetDbProperties. Return value 3.
Info 2896.Executing action GetDbProperties failed.
Action ended 12:27:57: InstallWelcome. Return value 3.
MSI (c) (88:7C) [12:27:57:046]: Doing action: SetupCompleteError
Action 12:27:57: SetupCompleteError.
Action start 12:27:57: SetupCompleteError.


AH450-ahsetupdll.log

20110201122712     I     #5084     AHSETUP      Determine if 'admin' is an ePO Admin
20110201122712     I     #5084     MCUPLOAD     Successfully disabled CA trust options.
20110201122712     I     #5084     AHSETUP      'admin' is an ePO admin.
20110201122712     I     #5084     AHSETUP      Get ePO version called
20110201122712     I     #5084     MCUPLOAD     Successfully disabled CA trust options.
20110201122713     I     #6788     AHSETUP      Getting Agent Handler ports from the server '10.94.21.207'.
20110201122713     I     #6788     MCUPLOAD     Successfully disabled CA trust options.
20110201122713     I     #6788     AHSETUP      Successfully received the ports.  http:80  https:443
20110201122714     I     #6772     AHSETUP      Trying to validate port [80]
20110201122735     I     #6772     AHSETUP      Exiting PortIsInUse function with port [80] as being NOT in use.
20110201122735     I     #6772     AHSETUP      Trying to validate port [443]
20110201122756     I     #6772     AHSETUP      Exiting PortIsInUse function with port [443] as being NOT in use.
20110201122756     I     #5136     AHSETUP      Getting db.properties from '10.94.21.207'.
20110201122756     I     #5136     MCUPLOAD     Successfully disabled CA trust options.
20110201122756     I     #5136     AHSETUP      Successfully received db.properties from server
20110201122756     I     #5136     AHSETUP      Getting server files from '10.94.21.207'.
20110201122756     I     #5136     MCUPLOAD     Successfully disabled CA trust options.
20110201122757     E     #5136     AHSETUP      Received an unexpected response from the server: duplicate entry: b704f6b56b1f426e21b29030bea03ce9f2b0eae7.zip

Any Ideas?  Looks like something to do with db.properties . . though a file called dbproperties is created in C:\Documents and Settings\epoadmin.DEFMLEPODB01\Local Settings\Temp\{BFF455B5-5A32-4E14-BDB3-2FECA6CE2718}\db which contains database config infomation.

Regards

James


on 01/02/11 06:19:20 CST

on 01/02/11 06:20:56 CST
3 Replies
jawuk
Level 7
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Message 2 of 4

Re: Agent Handler Install Error- The Wizard was interrputed before. . . . (db.properties error in log)

Hi there

Helpful McAfee Engineers Smiley Surprised)  - - any ideas?

regards

James

ndiniz
Level 7
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Message 3 of 4

Re: Agent Handler Install Error- The Wizard was interrputed before. . . . (db.properties error in log)

I get the same error - had the AH installed but it wasn't communicating with ePo - uninstalled the agent and upon reinstall got this error.

Going to try this KB article to get it installed, and hopefully it will commuinicate with ePo

https://kc.mcafee.com/corporate/index?page=content&id=KB69123

jawuk
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Message 4 of 4

Re: Agent Handler Install Error- The Wizard was interrputed before. . . . (db.properties error in log)

You Star!

Thanks. All working now!

Must have missed that KB.

ERROR: The Assistant was interrupted before the McAfee Agent Handler installation was completed

Its a Wizard not an Assistant. . . .Smiley Happy

Regards

James