Showing results for 
Search instead for 
Did you mean: 

Agent Failed to Communicate with ePO Server.

Hello .........

I have installed McAfee ePO agent in almost 100 Systems along with VSE, But out of 100 Systems 20 Systems are unable to get Updates.

And when i checked Agent Status Logs its Shows Error. Agent Failed to communicate with ePO Server.

So i tried reinstalling ePO Agent & also turned OFF Windows Firewall but still the Issue remains same.

Pls, try to get me out of this Issue.......................

2 Replies
Level 14
Report Inappropriate Content
Message 2 of 3

Re: Agent Failed to Communicate with ePO Server.

Hi Hemant,

please review KB58966 and once performed what  in there is, look up again the agent log for more information.


Re: Agent Failed to Communicate with ePO Server.

Hello just to registries on one of your client pcs,


Under Agents delete mac address entry, Agent guid entry


delete entire keys folder and then deploy agent it will work fine

More McAfee Tools to Help You

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community