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jround
Level 9
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Message 1 of 5

Agent 5.6.0.702 - built in DXL not working on some systems

As a test before rolling out to all our workstations I ran a test to upgrade our 200 or so servers to remove DXL 4.1 standalone client and upgrade Agent from 5.5 to 5.6.0.702

Most went fine, however I have noticed a handful that although have successfully updated to agent 5.6.0.702 seem to be missing the built in DXL functionality.  I have tried rebooting, waking up agent, redeploying agent (overwriting) but still nothing.

Any ideas on how to resolve?

4 Replies
McAfee Employee Hawkmoon
McAfee Employee
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Message 2 of 5

Re: Agent 5.6.0.702 - built in DXL not working on some systems

Hi jround,

Question for you about this!

If you take a look at the registry of one such device do you see this?

This key:
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{2F42A2B5-DE85-4382-B7DF-2376239A6467}]

Details in the key will report like:

"Contact"=""
"DisplayVersion"="5.0.568.0"
"HelpLink"=""

"URLUpdateInfo"=""
"VersionMajor"=dword:00000005(5)
"VersionMinor"=dword:00000000(0)
"WindowsInstaller"=dword:00000001(1)
"Version"=dword:05000238(83886648)
"Language"=dword:00000409(1033)

 

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McAfee Employee cdinet
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Message 3 of 5

Re: Agent 5.6.0.702 - built in DXL not working on some systems

c:\windows\temp\mcafeelogs would contain the install logs for the agent.  There should be an msi log for the agent and also a dxl install log.  If there are remnants of the older dxl client, the install for dxl might fail - we are currently working on that issue.  Check the logs for any errors installing dxl.

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Reliable Contributor Daniel_S
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Message 4 of 5

Re: Agent 5.6.0.702 - built in DXL not working on some systems

We mainly see the same.

But until now a logon via RDP or a reboot solved the problem.

We still have a case open for investigation.

Best regards
Dan
jround
Level 9
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Message 5 of 5

Re: Agent 5.6.0.702 - built in DXL not working on some systems

I have a test server which I ran McAfee Removal Tool on several times and still no joy, 5.6.0.702 agent goes on fine but without the DXL.

The most bizarre thing then is I can also install/uninstall DXL 4.1.1.123 fine!

Updated 300 or so workstations so far and about 30 of them fail to use the DXL 5 so it does seem to be a sporadic issue

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