I get this error in the agents logs when testing our client install tasks. Agent 220.127.116.11 was checked-in and used. I've seen this behavior on windows 7 64 bit and a 2012 r2 terminal server. The agent was installed as as administrator. VSE 8.8 never gets installed. Unfortunately I didn't save the logs
I notice that the agent installs to the 64-bit program files folder, at "C:\Program Files\McAfee\Agent\x86\, whereas 4.8 installs to C:\Program Files (x86)\McAfee\Common Framework. Perhaps this is causing the error?
Could you elaborate what minor version of VSE 8.8 you are trying to install (i.e. VSE 18.104.22.1687 (patch 4))?
Ideally if you could attempt the installation again and provide the log files it would help identify the cause.
Thank you for responding.
It's fixed. Called into support and determined that the issue was mcafee agent number 22.214.171.124 not compatible with 8.8p7. With 4.8 we were getting "platform not supported". With 126.96.36.199 we would see the deployment task come down but never actually install.
Per the 8.8 patch 7 release notes, we are now using 188.8.131.52 with no issues. I realize that 188 has issues with other mcafee products, but we are not using them at this time.
Here's the specific blurb from the release notes from mcafee agent hotfix 1110392 (184.108.40.2063)
Note: If intending to use Patch 7 as the prerequisite, Patch 7 is restricted to installing on MA 220.127.116.11 and you must follow these steps:
1. Install or upgrade to MA 18.104.22.168
2. Install or upgrade to VSE 8.8.0 Patch 7
3. Upgrade to MA 22.214.171.1243
Offchance you know, can you confirm that 126.96.36.1993 cannot be installed directly (eg installed in one step, and that a previous build must be installed first, and then 333 must be deployed)?
I have performed a deployment McAfee Agent 188.8.131.523 to an unmanaged Windows 7 system (with no previous agent installed) in my test environment.
Then used a client task to deploy VSE 184.108.40.2068(patch 7) via the McAfee Agent 220.127.116.113.
Installation of both products in this order appears to operate correctly.