cancel
Showing results for 
Search instead for 
Did you mean: 

After ePO upgrade to 5.1, "agent to update keys" error

So I'm installing the McAfee agent on a new machine, after upgrading our ePO 4.6.6 to ePO 5.1 server.

It won't show up in the ePO console, so I looked at the agent logs

I get:

2014-06-05 17:14:39    I    #2704    naInet    HTTP Session initialized

2014-06-05 17:14:39    I    #2704    imsite        Upload from: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130464764582280000_2126660871.spkg

2014-06-05 17:14:39    I    #2704    imsite        Upload response target: C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130464764794130000_2797368286.spkg

2014-06-05 17:14:39    I    #2704    naInet    ePO server reports access denied;agent to update keys

2014-06-05 17:14:39    E    #2704    imsite    Error trace:

2014-06-05 17:14:39    E    #2704    imsite     [uploadFile,,/spipe/pkg?AgentGuid={E3EEC9E0-8AAF-49B2-B20F-0C8920663267}&Source=Agent_3.0.0,pkg00130464764582280000_2126660871.spkg,C:\ProgramData\McAfee\Common Framework\Unpack,C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130464764794130000_2797368286.spkg]->

2014-06-05 17:14:39    E    #2704    imsite      NaInet library returned code == -96

2014-06-05 17:14:39    E    #2704    imsite    Error trace:

2014-06-05 17:14:39    E    #2704    imsite     [uploadFile,,/spipe/pkg?AgentGuid={E3EEC9E0-8AAF-49B2-B20F-0C8920663267}&Source=Agent_3.0.0,pkg00130464764582280000_2126660871.spkg,C:\ProgramData\McAfee\Common Framework\Unpack,C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130464764794130000_2797368286.spkg]->

2014-06-05 17:14:39    E    #2704    imsite      NaInet library returned code == -96

2014-06-05 17:14:39    E    #2704    imsite    Error trace:

2014-06-05 17:14:39    E    #2704    imsite     [uploadFile,,/spipe/pkg?AgentGuid={E3EEC9E0-8AAF-49B2-B20F-0C8920663267}&Source=Agent_3.0.0,pkg00130464764582280000_2126660871.spkg,C:\ProgramData\McAfee\Common Framework\Unpack,C:\ProgramData\McAfee\Common Framework\Unpack\pkg00130464764794130000_2797368286.spkg]->

2014-06-05 17:14:39    E    #2704    imsite      The naInet library returned an error. [Parent error: NaInet library returned code == -96]

2014-06-05 17:14:39    I    #2704    naInet    HTTP Session closed

I didn't see anything in the docs about having to update keys afterwards.  Do I have to do this ?

More McAfee Tools to Help You
  • How-to: Endpoint Removal Tool
  • Support: Endpoint Security
  • Visit: Business Service Portal
  • More: Search Knowledge Articles
  • ePolicy Orchestrator Support

    • Download the new ePolicy Orchestrator (ePO) Support Center Extension which simplifies ePO management and provides support resources directly in the console. Learn more about ePO Support Center