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Adding User to Support Portal

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Hello, Not easy McAfee portal. I tried to add a user to our Support portal. It's so difficult and not clear to find how to do it. So by mistake, I created the user as a home user. I'm not able to add him to our support portal. I receive this message: The email address you entered cannot be used for Self Registration. Click the Back button and enter a valid email address. If you feel you have received this message in error, please contact Customer Service Any idea ?
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McAfee Employee
McAfee Employee
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Re: Adding User to Support Portal

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Hello @User95091967 

Thanks for your post.

Please refer the below link :

https://www.mcafee.com/enterprise/en-us/global-contact-us.html

Enterprise Support
Sales & Non-technical Assistance: Product activations, licenses, grant numbers, support entitlements, or ServicePortal passwords.
Enterprise Customer Service Request Form

Tel: 1-888-847-8766

 

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If you find this post useful, please give it a Kudos! Also, please don't forget to select "Accept as a Solution" if this reply resolves your query! 

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McAfee Employee
McAfee Employee
Report Inappropriate Content
Message 2 of 2

Re: Adding User to Support Portal

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Hello @User95091967 

Thanks for your post.

Please refer the below link :

https://www.mcafee.com/enterprise/en-us/global-contact-us.html

Enterprise Support
Sales & Non-technical Assistance: Product activations, licenses, grant numbers, support entitlements, or ServicePortal passwords.
Enterprise Customer Service Request Form

Tel: 1-888-847-8766

 

Was my reply helpful?

If you find this post useful, please give it a Kudos! Also, please don't forget to select "Accept as a Solution" if this reply resolves your query! 

View solution in original post

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