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AV Not installing on Server

We have set up a new server which is running Windows 2003 64 bit Enterprise edition. running with dual core 3.6 with 4gig ram.

I am also running ePO 3.6.1

I have managed to install the ePO agent on the server, but any time that I try to install the AV software (McAfee AV 8.5i) I get an error such as the following:

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Error

(Yellow Traingle) "!"

And an OK button.
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Also when my policy kicks in to install Anti Spyware, it brings up the following error:

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Shstat.exe:
The Specified resource language ID cannot be found in the image file

McShield.dll: The system cannot find the file specified.
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I have tried to remove all things to do with McAfee, but I am unable to remove the agent, all I get is access denied, even though I am a Domain Admin, and local admin to the server.



Can anyone help??
3 Replies
Reliable Contributor tonyb99
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Message 2 of 4

RE: AV Not installing on Server

Are you installing the correct 3.6.xxx agent to install 8.5
this is a prerequisite 3.5.xxx agents wont work and will generate various errors often relating to languages.

RE: AV Not installing on Server

I am using agent version 3.6.0.546 on all my corporate machines.

I have deplyed 8.5i to about 3000 clients without any errors until now, but this is one of the first 64bit server we have had..
Reliable Contributor tonyb99
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Message 4 of 4

RE: AV Not installing on Server

I know its not perfect but have you tried installing the base versions of both products manually (the ones we download to load into EPO) and just letting the agent do the management afterwards?
McAfee ePO Support Center Plug-in
Check out the new McAfee ePO Support Center. Simply access the ePO Software Manager and follow the instructions in the Product Guide for the most commonly used utilities, top known issues announcements, search the knowledgebase for product documentation, and server status and statistics – all from within ePO.