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AMCore not auto updating

I have several Win 7 Pro machines that will not auto update amcore. If I uninstall all products with the removal tool and install again, they get the latest amcore. but they will fail to auto install the next version.

ENS 10.6.1  - Agent 5.6.1

If I run the latest v3_XXXXdat.exe it will update to the that version.  However, kicking off an update from the client (gui or command line) or from the EPO server fails.

From the client gui I get "update failed to version XXXX.0" and continues on.

one thing in common with all of these besides Win 7 Pro (not Enterprise) is that they are all 32 bit.

These are exceptions...and behaving differently than all the others.

2 Replies

Re: AMCore not auto updating

I forgot to mention... one thing in common with all of these besides Win 7 Pro (not Enterprise) is that they are all 32 bit.

These are exceptions...and behaving differently than all the others.

McAfee Employee cdinet
McAfee Employee
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Re: AMCore not auto updating

Check this out first, it will show you what to look for in the logs and where to look for it.  Once we have an idea of what errors you are getting, then we can maybe help better.

https://community.mcafee.com/t5/ePolicy-Orchestrator/HOW-TO-TROUBLESHOOT-CLIENT-UPDATE-DEPLOYMENT-FA...

 

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