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cklood
Level 7
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AH Installation Failed

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Hy all

I have Epo 4.6.8 and I trying to install AH but I received the error  "setup was unable to connect to the specified database server"

the sql is 2005 express wit dynamic port

the pipe and tcp are enabled

SA user is enabled

from the remote machine I can telnet to 8443 8444 443 8555 (before was 80 ) and ofcourse the db dynamic port also.

In attached files the logs AH installation.

any idea?

klood

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hem
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Re: AH Installation Failed

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AH setup log

20150615153303 E #05764 AHSETUP Caught an exception trying to connect to the database:  Sql Error: Unspecified error (-2147467259)

20150615153630 I #04416 AHSETUP Trying to connect to database server 10.142.197.181\EPOSERVER, database ePO4_DCS-PRI-EPOSRV as user sa

20150615153724 E #04416 AHSETUP Connection failed

If you are using non standard port (different than 1433)  like you say dynamic port then please use <server name>\<instance name>,<TCP port> (like 10.142.197.181\EPOSERVER,<xxxx>)

Please look at #: KB72204

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hem
Level 15
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Message 2 of 3

Re: AH Installation Failed

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AH setup log

20150615153303 E #05764 AHSETUP Caught an exception trying to connect to the database:  Sql Error: Unspecified error (-2147467259)

20150615153630 I #04416 AHSETUP Trying to connect to database server 10.142.197.181\EPOSERVER, database ePO4_DCS-PRI-EPOSRV as user sa

20150615153724 E #04416 AHSETUP Connection failed

If you are using non standard port (different than 1433)  like you say dynamic port then please use <server name>\<instance name>,<TCP port> (like 10.142.197.181\EPOSERVER,<xxxx>)

Please look at #: KB72204

cklood
Level 7
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Message 3 of 3

Re: AH Installation Failed

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Hi Hem

in the correct format  work

thanks four your advice!

claudio