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sasu
Level 7

AD synchroniziation does not work

Hi @ all,

first of all: I need to translate my german error messages and all points from german into english - so, sorry if something is a little bit confusing.

In [ ] I will note the original german message - maybe it will help.

We use the ePolicy Orchestrator in version 5.3.1. A server task was configured to synchronize different OUs from our Active Directory with one group in

ePO. This tasked worked till last week and I don't know why and what had happend.

Here some more details and some tests I started:

- The server-task-protokoll show the following error message
     Connection between synchronization point "Workstation" and Active Directory server "Server", User: domain\user\

     [Fehler beim Herstellen einer Verbindung vom Synchronisierungspunkt 'Workstation' zum Active Directory-Server 'Server', Benutzer: Domäne\Nutzer]

The user account is still working and as far as I know untouched. For testing user credentials I connect a network share to the AD server...no issue occured.

Also I want to check the properties of the AD server in the configuration point "registered server".

Under "LDAP-Server" my AD server is listed. I opend "configure" - select the server - "action" and "configure". At point "2 details" I can see the user, the
server IP - everything looks good. "Test Connection" show the possitiv response:

     "Connection to LDAP-Server could be successfully established"

     [Die Verbindung mit dem LDAP-Server wurde erfolgreich hergestellt]

The product and installation guide for ePO 5.3.1 could not provide me any options to solve this problem

At this point I am at the end Who could help me??? Please

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3 Replies
Daniel_S
Level 12

Re: AD synchroniziation does not work

So as the connection to the LDAP is working correctly it can only be a problem with your sync-task.

Either the ou in AD no longer exists, name changed i.e. or the group on the ePO somehow got corrupted.

You could try to create a testgroup in your systemtree, add a new ou on your AD, place a testmachine there and try to sync.

You can also pm me for german support

Regards

Dan

Best regards
Dan
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sasu
Level 7

Re: AD synchroniziation does not work

Hi Dan,

during my test with a testgroup my ePO overwrite the synchronization task But after reconfiguring the
task everything works fine again.

So...problem is not solved, but gone

Thank you

Greetz,
Sascha

PS: Ich wollte dir eine pm schicken, aber irgendwie hab ich das hier noch nicht entdeckt Beim testen
und reparieren heute bin ich über ein paar Punkte gestolpert, die ich erst mal nachlesen muss, bevor
ich hier den nächsten Eintrag verfasse

Daniel_S
Level 12

Re: AD synchroniziation does not work

Alles klar

Best regards
Dan
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